Content & Analytics Execution Lead operationalizing banking processes for Truist's Commercial Banking. Collaborating with teams to improve client and teammate experience while mitigating risks.
About the role
- Content analyst responsible for maintaining high quality content generated by AI/NLP products. Collaborating with engineering teams to improve content quality and workflows.
Responsibilities
- Put on your editorial and copywriting hats – deeply understand our customer’s needs and priorities, and apply that customer-centric thinking when reviewing model outputs
- Provide a thorough analysis of model and feature outputs to help us improve quality
- Find creative ways to push our models and features to their limits; identify edge cases and corner cases that should be addressed before release to production
- Clearly communicate your findings to various stakeholders, including AI/NLP, product, and solutions engineering
- As needed, produce reports and statistical analysis to summarize your findings in a digestible format
- Be on the lookout for ways we can iterate on our models and workflows to deliver the highest quality content to our customers
- Help us build up and scale our content QA processes and capabilities
Requirements
- 2+ years working in a content review, copywriting, or editorial capacity
- A deep love for words, language, and writing
- Has knowledge of editorial processes or experience working with content marketing, technical writing, or UX writing
- Has an interest in AI and NLP technologies, including large language models (LLMs)
- Can think strategically but loves to get into the details of the product and how it works
- Has technical curiosity to ask engineers and product good questions about architecture, flows, business logic, etc.
- Not afraid to speak their mind while contributing to a culture of openness and frank talk
Benefits
- Offers Equity
- Health insurance
- Professional development opportunities
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