Customer Care Representative responsible for customer inquiries and insurance policy support at Farmers. A hybrid role with training and customer service interaction across various channels.
About the role
- Customer Service Representative assisting clients via calls and messages. Focusing on resolving inquiries and improving client experiences while working in a hybrid environment.
Responsibilities
- Assister les clients par le biais de différents canaux (appels entrants et messages)
- Analyser et résoudre les questions des clients
- Partager des informations sur les demandes administratives et techniques (produits, factures, etc.)
- Apporter des modifications au système
- Transmettre les problèmes ou les appels à d'autres départements.
Requirements
- Le niveau de français C1+ est indispensable
- Pensée et attitudes orientées vers le client
- Excellentes capacités d'organisation et de communication
- Bonne connaissance de MS Office
- Etre prêt à travailler en horaires décalés.
Benefits
- Travail hybride : 2 jours en télétravail, 3 jours au bureau après la période de formation initiale
- Prime garantie pendant la formation initiale
- Bonus de performance en production, suite a la periode de formation initiale
- Récompenses supplémentaires via des initiatives et des challenges ponctuels ou recurrents
- Tickets restaurant & assurance santé complémentaire
- Logement pour les deux premières semaines et prise en charge d'une partie des frais de vol
- Équilibre vie pro/vie perso : équipes bienveillantes et ambiance positive
- Environnement international inspiré des cultures britannique et suisse
- Groupes internes inclusifs pour échanger, apprendre et se connecter
- Prime de cooptation : parrainez un ami et recevez une récompense
- Soutien pratique : ouverture de compte bancaire sur place, aide pour l’obtention du numéro fiscal et de la carte d’identité bulgare si besoin
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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