Hybrid Community Member Engagement Lead

Posted last month

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About the role

  • Build relationships with individuals and communities to promote health and wellness.
  • Conduct community-based outreach and education on healthcare services, disease prevention, and healthy lifestyles.
  • Advocate for member and community needs within healthcare systems and social services.
  • Establish partnerships with community-based organizations to broaden the range of support services available to our members.
  • Provide culturally appropriate health education on topics such as nutrition, chronic disease management, mental health, and preventative care.
  • Support individuals in understanding and navigating the healthcare system.
  • Organize workshops and informational sessions on healthcare topics.
  • Assist individuals in accessing medical care, insurance programs, and social services.
  • Help members close care gaps by scheduling appointments and reminders, assisting with paperwork, and understanding their treatment plans.
  • Identify barriers to healthcare (SDoH) and provide resources.
  • Connect individuals with social services, such as housing, food assistance, and employment support.
  • Document interactions in Wider Circle’s digital systems in a timely manner.
  • Support Area Manager by assisting Specialists in their role, which can include training, shadowing or providing support to associates in need of assistance.
  • Ability to support membership and meet required standards with little supervision.
  • As needed, conduct in-home visits to meet with members that you are unable to reach to review their needs and discuss their access to care and/or close care gaps.

Requirements

  • A strong passion for helping and serving others.
  • Outgoing personality and unwavering, positive attitude, with the ability to engage with others in-person and via phone or video conferencing.
  • A genuine interest in working with Medicare/DSNP/Medicaid populations and a commitment to building strong, supportive relationships.
  • Strong verbal and written communication skills to effectively engage with diverse community members.
  • Proactive approach to outreach, with the ability to take lead on community engagement initiatives.
  • Adaptability to a dynamic work environment and a willingness to learn and grow in the role.
  • You have experience working in a remote environment and excel at working autonomously.
  • You have flexible availability (outside of business hours) and reliable transportation when necessary.
  • 3-5 years relevant experience.
  • Preferred Requirements
  • Associate or Bachelor Degree
  • 3+ years of relevant community outreach, facilitation, or volunteer experience.
  • Healthcare experience.
  • Care Management experience.
  • Experience leading and supporting peers as needed.

Benefits

  • Performance-based incentive bonuses
  • Opportunity to grow with the company
  • Comprehensive health coverage including medical, dental, and vision
  • 401(k) Plan
  • Paid Time Off
  • Employee Assistance Program
  • Health Care FSA
  • Dependent Care FSA
  • Health Savings Account
  • Voluntary Disability Benefits
  • Basic Life and AD&D Insurance
  • Adoption Assistance Program
  • Training and Development

Job title

Community Member Engagement Lead

Job type

Experience level

Senior

Salary

$24 - $25 per hour

Degree requirement

Associate's Degree

Location requirements

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