Define and launch Judge.me’s first community strategy: from identifying where merchants naturally hang out (Slack, Reddit, Discord, Facebook, etc.) to building the right space for them to connect.
Be a builder: set up and grow our own community hub, shape its tone and culture, and create programmes that make members want to return.
Join and participate in external conversations: represent Judge.me in communities where eCommerce merchants already spend time (LinkedIn, Reddit, forums, etc.), adding value and building trust.
Work with our team to run real-world initiatives such as local meetups or virtual sessions that bring our merchants together.
Collaborate cross-functionally with Marketing, Customer Support, and Product to surface customer insights, close feedback loops, and inform decisions.
Track and report key community metrics such as engagement, sentiment, growth.
Requirements
At least 5 years of experience in community management or engagement, with a proven record of building or significantly contributing to an online community.
A natural ability to connect with people and spark conversations that bring others in.
You dream big and find real satisfaction in bringing ideas to life - turning a vision for community into something real, vibrant, and meaningful.
Curiosity and empathy - you genuinely want to understand merchants’ needs and help them get more value from Judge.me.
Comfort with data - you can track what’s working, spot opportunities, and adjust your approach.
Have organised online or local events.
Excellent written communication and cultural awareness across global audiences.
Benefits
30 days holiday + bank holidays
Private health insurance (Vitality)
Brand new Macbook, access to equipment as required
Financial Wellbeing + Salary Sacrifice Pension via Mintago
Hybrid setup: 2 office days (Tues/Thurs), 3 remote
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