Hybrid Community Manager

Posted last month

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About the role

  • Define and launch Judge.me’s first community strategy: from identifying where merchants naturally hang out (Slack, Reddit, Discord, Facebook, etc.) to building the right space for them to connect.
  • Be a builder: set up and grow our own community hub, shape its tone and culture, and create programmes that make members want to return.
  • Join and participate in external conversations: represent Judge.me in communities where eCommerce merchants already spend time (LinkedIn, Reddit, forums, etc.), adding value and building trust.
  • Work with our team to run real-world initiatives such as local meetups or virtual sessions that bring our merchants together.
  • Collaborate cross-functionally with Marketing, Customer Support, and Product to surface customer insights, close feedback loops, and inform decisions.
  • Track and report key community metrics such as engagement, sentiment, growth.

Requirements

  • At least 5 years of experience in community management or engagement, with a proven record of building or significantly contributing to an online community.
  • A natural ability to connect with people and spark conversations that bring others in.
  • You dream big and find real satisfaction in bringing ideas to life - turning a vision for community into something real, vibrant, and meaningful.
  • Curiosity and empathy - you genuinely want to understand merchants’ needs and help them get more value from Judge.me.
  • Comfort with data - you can track what’s working, spot opportunities, and adjust your approach.
  • Have organised online or local events.
  • Excellent written communication and cultural awareness across global audiences.

Benefits

  • 30 days holiday + bank holidays
  • Private health insurance (Vitality)
  • Brand new Macbook, access to equipment as required
  • Financial Wellbeing + Salary Sacrifice Pension via Mintago
  • Hybrid setup: 2 office days (Tues/Thurs), 3 remote
  • No overtime culture
  • Casual dress code
  • Work from Anywhere (4 weeks per year)
  • Weekly team meals
  • Quarterly events
  • Perks at Work Account

Job title

Community Manager

Job type

Experience level

Mid levelSenior

Salary

£60,000 - £70,000 per year

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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