Social Media Community Coordinator at Anthropologie managing daily engagement across various platforms. Fostering community connection while identifying trends and sentiments for the brand.
About the role
- Community Manager engaging and connecting with over 600,000 merchants to build a vibrant eCommerce community. Collaborate cross-functionally to enhance customer engagement and insights.
Responsibilities
- Define and launch Judge.me’s first community strategy: from identifying where merchants naturally hang out (Slack, Reddit, Discord, Facebook, etc.) to building the right space for them to connect.
- Be a builder: set up and grow our own community hub, shape its tone and culture, and create programmes that make members want to return.
- Join and participate in external conversations: represent Judge.me in communities where eCommerce merchants already spend time (LinkedIn, Reddit, forums, etc.), adding value and building trust.
- Work with our team to run real-world initiatives such as local meetups or virtual sessions that bring our merchants together.
- Collaborate cross-functionally with Marketing, Customer Support, and Product to surface customer insights, close feedback loops, and inform decisions.
- Track and report key community metrics such as engagement, sentiment, growth.
Requirements
- At least 5 years of experience in community management or engagement, with a proven record of building or significantly contributing to an online community.
- A natural ability to connect with people and spark conversations that bring others in.
- You dream big and find real satisfaction in bringing ideas to life - turning a vision for community into something real, vibrant, and meaningful.
- Curiosity and empathy - you genuinely want to understand merchants’ needs and help them get more value from Judge.me.
- Comfort with data - you can track what’s working, spot opportunities, and adjust your approach.
- Have organised online or local events.
- Excellent written communication and cultural awareness across global audiences.
Benefits
- 30 days holiday + bank holidays
- Private health insurance (Vitality)
- Brand new Macbook, access to equipment as required
- Financial Wellbeing + Salary Sacrifice Pension via Mintago
- Hybrid setup: 2 office days (Tues/Thurs), 3 remote
- No overtime culture
- Casual dress code
- Work from Anywhere (4 weeks per year)
- Weekly team meals
- Quarterly events
- Perks at Work Account
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