Community Engagement Specialist responsible for increasing member engagement at Associations International. Facilitating community connections and supporting membership renewals with proven service skills.
About the role
- Community Engagement Coordinator for British Swim School managing outreach, promoting water safety, and growing enrollments. Involves social media management and relationship building within local community.
Responsibilities
- Answer new customer phone calls, answering inquiries about the program, and guiding through the enrollment process
- Reply to new customer messages across multiple channels (email, text, web chat, socials, etc.)
- Create branded graphics, photos, and short-form videos for use across social media platforms
- Design simple promotional materials (flyers, announcements, class highlights) using brand guidelines
- Assist in capturing photos/videos during select swim lessons or events (as needed and pre-scheduled)
- Draft and schedule weekly posts across Facebook, Instagram, and other relevant platforms
- Maintain a consistent content calendar to support promotions, curriculum themes, and seasonal messaging
- Monitor accounts for comments, messages, and community engagement, escalating customer inquiries to leadership when necessary
- Ensure all content follows British Swim School brand standards, tone, and messaging
- Support campaigns focused on water safety awareness, student achievements, and local community engagement
- Work with the Operations Director and Business Owner to align weekly content priorities
- Participate in brief check-ins (virtual or in-person) to review upcoming campaigns
- Maintain an organized folder of photos, videos, and designs
- Stay updated on social media trends relevant to family, education, and community-based businesses
- Create and maintain meaningful relationships with local schools, daycares, community organizations, and businesses
- Host and deliver engaging water safety presentations for schools, childcare centers, community groups, and partner organizations
- Visit local daycares, preschools, camps, and youth organizations to distribute flyers, introduce our programs, and build relationships
- Schedule and represent British Swim School at community events such as school festivals, church functions, vendor fairs, trunk-or-treats, open houses, and family resource events
- Follow up with rescue leads (abandoned online registrations, drop requests, and previous customers)
- Manage the referral program
- Manage review program and NPS scores
- Assist in caring for current customers as needed, with direction from the Communications Manager
- Perform additional duties as assigned by the Communications Manager, Operations Director, or Business Owner
Requirements
- High school diploma or equivalent
- Sales Experience (1+ years)
- Complete all in house company training including Soci, JackRabbit, HubSpot, FreshDesk, etc
- Experience in digital marketing (1+ years)
- Experience in graphic design (1+ years)
- Experience with short-form video editing (e.g., CapCut, Instagram Reels, TikTok tools)
- Public speaking experience
- Familiar with and able to implement AI tools preferred
- Bonus: Basic photography and videography skills
Benefits
- Bonus based on performance
- Company parties
- Competitive salary
- Employee discounts
- Paid time off
- Free swim lessons for immediate family members
- Opportunity to contribute to a meaningful mission that helps keep children in our community safer around water
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Community Engagement Coordinator leading outreach and marketing initiatives for British Swim School. Building relationships and managing social media to enhance water safety education.
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