QG
Kundenbetreuer B2B with focus on payment inquiries, process improvements and customer satisfaction. Collaborating internally to tailor support and optimize service delivery for DKB.
About the role
- Be accountable for the community outreach account plan for assigned geography which may include one or multiple markets
- Conduct thorough research on community provider practices, organizational structure to drive account plans
- Conduct thorough research to understand patient's healthcare needs, healthcare utilization and best number to call
- Outreach and conduct in-person visits to physician offices, hospitals and skilled nursing facilities to educate community providers and engage patients into the HarmonyCares program
- Collect, analyze and report patient outcomes and experiences to community physicians
- Conduct telephonic outreach to eligible patients or caregivers to enroll patients in the HarmonyCares program to support team engagement goals
- Understand the program in depth, explain it to patients, caregivers and providers and handle objections creatively
- Be the face of HarmonyCares in the community and collaborate closely with physician leaders to support community relationships
- Leverage electronic tools, spreadsheets and reports to facilitate research, identify innovative approaches, and document and present plans and progress
- Meet or exceed established monthly engagement targets
Requirements
- College degree or 5 years of progressive career growth
- 3+ years of related experience in sales, account management, community outreach or patient engagement in a medical/healthcare industry
- An understanding of value-based care and how it can impact patient outcomes
- Proficiency in Microsoft Excel, Word, and PowerPoint, ability to generate Excel reports
- A dynamic and engaging personality with excellent interpersonal, verbal and written communication skills
- Detail oriented, with the ability to think on your feet, responsive with great follow-up
- Compassion, an interest in people and a professional presentation
- Curious and a continuous learner, a passion for solving problems with a get-it-done attitude
- Bilingual in Spanish, Mandarin or other language a big plus (preferred)
Benefits
- Health, Dental, Vision, Disability & Life Insurance, and much more
- 401K Retirement Plan (with company match)
- Tuition, Professional Licensure, and Certification Reimbursement
- Paid Time Off, Federal Holidays, and Volunteer Time Off
- Paid Orientation and Training
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