Sales Consultant providing personal advice and selling exclusive lighting solutions in Occhio's Flagshipstore. Engaging with clients from private customers to architects in Hamburg.
About the role
- Customer Support Expert assisting users with financial software and solving client inquiries. Engaging in continuous professional development and contributing to teamwork in a hybrid environment.
Responsibilities
- You are the first point of contact for users of our Infoma software modules in the area of financial accounting
- You analyze and classify customer inquiries and document the reports in the ticketing system
- You handle general customer inquiries and resolve them via remote diagnosis with guidance
- For more complex issues, you gather all relevant data and information and prepare them for the next support level
- You regularly take advantage of our training, further education, and certification offerings to continuously develop your skills
Requirements
- You have vocational training or a degree in business administration, public administration, or a tax-related field — or equivalent practical experience
- You have excellent communication skills and enjoy contributing as a team player
- You act in a customer-oriented and friendly manner and bring a strong service mindset
- You demonstrate carefulness, commitment, and a willingness to learn
Benefits
- Flexible working hours
- Remote/mobile working
- Performance bonuses
- State-of-the-art equipment
- Employee discounts with over 700 well-known providers
- Participation in the corporate share program, including subsidized free shares and support for company pension schemes
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Provide 1st - Level - Support for Infoma software modules focused on finance. Engage with clients, analyze inquiries, and document issues for escalation.
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