Commercial Consultant conducting educational consulting focused on English education and team training in Brazil. Responsible for operational and strategic support to franchises in local units.
About the role
- Customer Support Expert assisting users with financial software and solving client inquiries. Engaging in continuous professional development and contributing to teamwork in a hybrid environment.
Responsibilities
- You are the first point of contact for users of our Infoma software modules in the area of financial accounting
- You analyze and classify customer inquiries and document the reports in the ticketing system
- You handle general customer inquiries and resolve them via remote diagnosis with guidance
- For more complex issues, you gather all relevant data and information and prepare them for the next support level
- You regularly take advantage of our training, further education, and certification offerings to continuously develop your skills
Requirements
- You have vocational training or a degree in business administration, public administration, or a tax-related field — or equivalent practical experience
- You have excellent communication skills and enjoy contributing as a team player
- You act in a customer-oriented and friendly manner and bring a strong service mindset
- You demonstrate carefulness, commitment, and a willingness to learn
Benefits
- Flexible working hours
- Remote/mobile working
- Performance bonuses
- State-of-the-art equipment
- Employee discounts with over 700 well-known providers
- Participation in the corporate share program, including subsidized free shares and support for company pension schemes
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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