Commercial Operations Lead managing financial and operational processes while leading a team at Hire Space. Ensuring smooth delivery of events and optimizing invoicing and payment tracking.
Responsibilities
Work hands-on within the team to ensure smooth and accurate commercial operations.
Act as a point of escalation for complex or sensitive partner and client queries.
Manage and optimise processes related to invoicing, reconciliation, and payment tracking.
Maintain and improve commercial data accuracy across HubSpot, Google Sheets, and related systems.
Produce regular financial and operational reports to support strategic decision-making.
Proactively and positively collaborate with Finance, Sales, and Account Management teams to streamline handovers, manage critical business processes and resolve issues.
Lead, coach, and support the Commercial Operations Associates to deliver high-quality partner and client support.
Identify and implement opportunities to improve efficiency, scalability, and data integrity across operations.
Requirements
Have experience in commercial operations, finance, or business operations.
Are confident with numbers and understand financial workflows and reporting.
Are highly proficient in Google Sheets or Excel, including advanced formulas, pivot tables, and dashboards.
Have strong technical knowledge of HubSpot (or a similar CRM), including data management and workflow automation.
Thrive in a “player-manager” environment — leading a team while remaining hands-on with day-to-day work.
Are detail-oriented, organised, and enjoy finding smarter, more efficient ways to work.
Communicate clearly and collaborate well across multiple teams and departments.
Benefits
Medical cash plans
Enhanced pension contributions
Workplace Nursery Scheme
Generous EMI share option scheme
4 weeks Company Paid Sick Leave
Mental Health Day' Leave
32 days holiday allowance (inc bank holidays and our 3-day Hire Space Christmas shut down) with additional for long service
3pm Friday finishes during BST
Average working hours of 36 per week over the year
Tech and Cycle Schemes
Access to the wellbeing Platform Juno where you're able to use your points for various great wellbeing perks!
Exceptional maternity and paternity benefits
Regular team socials and monthly team lunches
Bespoke professional development with regular growth opportunities
£200 Home office spending allowance
Regular free nights out in London's most exciting venues
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