Center Operations Manager overseeing efficient USO Center operations and staff management to support the military community in Japan.
About the role
- Work hands-on within the team to ensure smooth and accurate commercial operations.
- Act as a point of escalation for complex or sensitive partner and client queries.
- Manage and optimise processes related to invoicing, reconciliation, and payment tracking.
- Maintain and improve commercial data accuracy across HubSpot, Google Sheets, and related systems.
- Produce regular financial and operational reports to support strategic decision-making.
- Proactively and positively collaborate with Finance, Sales, and Account Management teams to streamline handovers, manage critical business processes and resolve issues.
- Lead, coach, and support the Commercial Operations Associates to deliver high-quality partner and client support.
- Identify and implement opportunities to improve efficiency, scalability, and data integrity across operations.
Requirements
- Have experience in commercial operations, finance, or business operations.
- Are confident with numbers and understand financial workflows and reporting.
- Are highly proficient in Google Sheets or Excel, including advanced formulas, pivot tables, and dashboards.
- Have strong technical knowledge of HubSpot (or a similar CRM), including data management and workflow automation.
- Thrive in a “player-manager” environment — leading a team while remaining hands-on with day-to-day work.
- Are detail-oriented, organised, and enjoy finding smarter, more efficient ways to work.
- Communicate clearly and collaborate well across multiple teams and departments.
Benefits
- Medical cash plans
- Enhanced pension contributions
- Workplace Nursery Scheme
- Generous EMI share option scheme
- 4 weeks Company Paid Sick Leave
- Mental Health Day' Leave
- 32 days holiday allowance (inc bank holidays and our 3-day Hire Space Christmas shut down) with additional for long service
- 3pm Friday finishes during BST
- Average working hours of 36 per week over the year
- Tech and Cycle Schemes
- Access to the wellbeing Platform Juno where you're able to use your points for various great wellbeing perks!
- Exceptional maternity and paternity benefits
- Regular team socials and monthly team lunches
- Bespoke professional development with regular growth opportunities
- £200 Home office spending allowance
- Regular free nights out in London's most exciting venues
Job title
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TH
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