Hybrid Commercial Account Manager

Posted 3 weeks ago

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About the role

  • Serve as the primary commercial contact for assigned accounts, ensuring ongoing engagement with customers’ strategic objectives.
  • Identify upsell and cross-sell opportunities to drive revenue growth.
  • Develop and maintain commercial account plans aligned with customer objectives and Lendscape’s business goals.
  • Work closely with customer account teams, Marketing, and Delivery to ensure a unified customer experience.
  • Contribute to cross-functional initiatives to enhance customer satisfaction and account expansion.
  • Partner with Product and Customer teams to represent the voice of the customer.
  • Advocate for customer needs, feeding insights back into service and product improvements.
  • Own and deliver against defined revenue targets for assigned accounts.
  • Track, analyse, and report on account performance, identifying areas for commercial improvement.
  • Stay informed about industry trends, customer challenges, and competitive offerings.
  • Contribute to the ongoing evolution of account management processes and best practices.

Requirements

  • Proven experience in commercial account management and sales, preferably within cloud-based solutions.
  • Familiarity with enterprise software solutions such as ERP, CRM, or EPM.
  • Industry knowledge of Receivables or Asset Finance is highly desirable.
  • Experience managing large accounts, identifying upsell/cross-sell opportunities, and collaborating across technical and marketing teams.
  • Strong understanding of revenue growth strategies and contract negotiation.
  • Bachelor’s degree in Business, Marketing, or equivalent experience.
  • Relevant certifications or training in account management, customer success, or cloud technologies are advantageous.
  • French language proficiency is a plus.

Benefits

  • Private medical care and cash plan
  • Flexible working hours
  • Continuous training
  • Cycle scheme and sponsored gym
  • Learning and development
  • Wellness and mindfulness perks
  • Colleague volunteering
  • Life assurance
  • Work alongside a team developing and delivering innovative technology that creates huge value for a variety of local and international clients

Job title

Commercial Account Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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