Customer service specialist for a telecom company negotiating debts for telecommunications services. Identifying client needs and providing solutions while using specific systems for records.
About the role
- Collections Specialist working with Journey Capital to handle debt recovery and client relations. Aiming to reduce risks and maintain effective communication with clients in a hybrid role.
Responsibilities
- Monitor accounts to identify overdue payments by performing weekly reviews of customer accounts.
- Investigate the reasons for payment delays, reconcile accounts, and collaborate with our clients to negotiate solutions.
- Minimize the risk of bad debt by achieving targets for reducing outstanding accounts and maintaining account aging at an acceptable level.
- Restructure or revise payment terms, recommend deferrals, and negotiate settlement agreements using judgment within established limits.
- Execute collection campaigns for each client, including emails, phone calls, and standard mailed correspondence.
- Ensure accurate follow-up and reporting of collection activities.
- Communicate regularly with management on account status and situations requiring escalation.
- Provide customer service regarding collection inquiries.
- Perform any other tasks necessary to support the Collections department.
Requirements
- Minimum of 2 years of experience in collections or accounts receivable
- Bachelor’s degree (preferred)
- Excellent diplomacy, negotiation, organizational, and information management skills
- Strong verbal and written communication skills in French and English
- Proficient in Microsoft Word and Excel
- Good understanding of credit
- Strong analytical skills
- Experience in locating hard-to-find debtors (an asset)
- Excellent teamwork and team development skills
- Strong organizational skills, self-discipline, and ability to work independently in a dynamic, high-pressure environment
- Ability to read and interpret client communications
- Ability to prioritize and manage multiple tasks
Benefits
- Competitive compensation
- Flexible working hours
- Option to work remotely or on-site
- $1,500 for professional training and courses
- Free English or French classes
- Free access to the company gym
- Free coffee and snacks
- Regular team events and activities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Coordinador de Procesos Operativos y Automatización en fintech, asegurando calidad de datos y KPIs operativos. Colaborando entre Collections, Tecnología y áreas estratégicas para maximizar la eficiencia operativa.
Collections Analyst managing accounts receivable and collection efforts for law firm. Collaborating with attorneys to maintain client relationships and ensure timely payments.
Credit Control role ensuring cash collection for local and International customers worldwide. Managing cash allocations, invoicing, and high - level customer service as part of the Finance team in Raleigh.
Collections Representative handling utility receivables for the Region of Peel. Addressing customer inquiries and resolving collections issues through various communication channels.
Director overseeing Credit and Collections at Finning Canada, managing accounts receivable and commercial finance functions. Leading teams and collaborating across departments to maximize sales and minimize bad debt.
Collection Coordinator managing overdue invoices and contacting customers for payment at Dun & Bradstreet. Collaborating with teams to resolve disputes and facilitate cash application.
Credit and Collection Supervisor managing team in accounts receivable processes at Daikin Texas Technology Park. Overseeing collections, training, and compliance for the department.
Credit and Collections Analyst managing accounts receivable portfolio at Allegion, focusing on collections and credit risk. Supporting billing and cash application for acquired businesses.
Collections Specialist executing B2B collections strategies and managing client inquiries at Accenture. Fostering strong client relationships and ensuring timely recovery of outstanding receivables.