Senior Manager overseeing collections and receivables analytics for Uniphore, a leading AI - native enterprise solution. Driving cash recovery and process improvements in a fast - paced environment.
About the role
- Collections Specialist working with Journey Capital to handle debt recovery and client relations. Aiming to reduce risks and maintain effective communication with clients in a hybrid role.
Responsibilities
- Monitor accounts to identify overdue payments by performing weekly reviews of customer accounts.
- Investigate the reasons for payment delays, reconcile accounts, and collaborate with our clients to negotiate solutions.
- Minimize the risk of bad debt by achieving targets for reducing outstanding accounts and maintaining account aging at an acceptable level.
- Restructure or revise payment terms, recommend deferrals, and negotiate settlement agreements using judgment within established limits.
- Execute collection campaigns for each client, including emails, phone calls, and standard mailed correspondence.
- Ensure accurate follow-up and reporting of collection activities.
- Communicate regularly with management on account status and situations requiring escalation.
- Provide customer service regarding collection inquiries.
- Perform any other tasks necessary to support the Collections department.
Requirements
- Minimum of 2 years of experience in collections or accounts receivable
- Bachelor’s degree (preferred)
- Excellent diplomacy, negotiation, organizational, and information management skills
- Strong verbal and written communication skills in French and English
- Proficient in Microsoft Word and Excel
- Good understanding of credit
- Strong analytical skills
- Experience in locating hard-to-find debtors (an asset)
- Excellent teamwork and team development skills
- Strong organizational skills, self-discipline, and ability to work independently in a dynamic, high-pressure environment
- Ability to read and interpret client communications
- Ability to prioritize and manage multiple tasks
Benefits
- Competitive compensation
- Flexible working hours
- Option to work remotely or on-site
- $1,500 for professional training and courses
- Free English or French classes
- Free access to the company gym
- Free coffee and snacks
- Regular team events and activities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Financial specialist ensuring company liquidity through advanced credit and collections analysis. Engaging with business areas to mitigate risks and align practices with corporate guidelines.
Credit and Collections Analyst managing customer collections process at Metergy Solutions. Reviewing payment data and mitigating credit risk while fostering positive customer relationships.
Collections Senior Process Associate handling accounts receivable and customer disputes for international clients. Managing customer communications and collaborating with team members to improve processes.
Patient Collections Coordinator ensuring timely account payments for CVS Health. Handling patient accounts with a focus on customer service in a fast - paced environment.
Provide customer support handling escalations in collections for Carrington Mortgage Services. Resolving complex customer calls and ensuring compliance with regulations in a hybrid schedule.
Late Stage Collections Specialist I at Carrington Mortgage Services counseling borrowers on loan modification and collections. Responsible for managing calls and providing alternatives for borrowers in financial distress.
Late Stage Collections Specialist negotiating loan repayments and advising borrowers on options for Carrington Mortgage Services. Handling diverse loan servicing functions with a focus on compliance and customer support.
Credit and Collection Coordinator ensuring management of accounts receivable and compliance with internal policies. Leading team to improve processes and driving financial KPIs in Monterrey, Mexico.
Credit Analyst supporting credit and collections processes at Bridgestone. Collaborating with internal teams to ensure compliance and improve processes while maintaining customer accounts.