Associate Billing and Collections Representative managing claim submissions and edits at Covenant Medical Group. Handling UB - 04 and 1500 claims while following up on outstanding accounts.
About the role
- Collections Specialist working with Journey Capital to handle debt recovery and client relations. Aiming to reduce risks and maintain effective communication with clients in a hybrid role.
Responsibilities
- Monitor accounts to identify overdue payments by performing weekly reviews of customer accounts.
- Investigate the reasons for payment delays, reconcile accounts, and collaborate with our clients to negotiate solutions.
- Minimize the risk of bad debt by achieving targets for reducing outstanding accounts and maintaining account aging at an acceptable level.
- Restructure or revise payment terms, recommend deferrals, and negotiate settlement agreements using judgment within established limits.
- Execute collection campaigns for each client, including emails, phone calls, and standard mailed correspondence.
- Ensure accurate follow-up and reporting of collection activities.
- Communicate regularly with management on account status and situations requiring escalation.
- Provide customer service regarding collection inquiries.
- Perform any other tasks necessary to support the Collections department.
Requirements
- Minimum of 2 years of experience in collections or accounts receivable
- Bachelor’s degree (preferred)
- Excellent diplomacy, negotiation, organizational, and information management skills
- Strong verbal and written communication skills in French and English
- Proficient in Microsoft Word and Excel
- Good understanding of credit
- Strong analytical skills
- Experience in locating hard-to-find debtors (an asset)
- Excellent teamwork and team development skills
- Strong organizational skills, self-discipline, and ability to work independently in a dynamic, high-pressure environment
- Ability to read and interpret client communications
- Ability to prioritize and manage multiple tasks
Benefits
- Competitive compensation
- Flexible working hours
- Option to work remotely or on-site
- $1,500 for professional training and courses
- Free English or French classes
- Free access to the company gym
- Free coffee and snacks
- Regular team events and activities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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