Collections Junior Specialist handling billing, payment communications, and account management for Infobip. Ensuring client payment concerns are addressed efficiently while following company procedures.
About the role
- Manager leading transformation initiatives in Billing & Collections at Goodwin, optimizing processes and improving operational efficiencies in a professional services environment.
Responsibilities
- Identify and implement improvements to billing, collections, and e-billing processes and procedures to enhance efficiency
- Identify opportunities to implement standardized operating procedures in order to improve efficiency of team
- Develop and document procedures
- Identify technology solutions which can assist with eliminating manual processes and ultimately reduce billing and/or payment cycles
- Develop project reporting to measure impact of improvement initiatives
Requirements
- Bachelor’s Degree in Business Administration, or equivalent
- 3-5 years of transformation experience
- 5+ years of billing and collections experience in a professional service organization (preferably law firms)
- Knowledge of key systems such as Aderant Expert, ARCS 2G, Billblast, Billstream, ODDR, various e-billing platforms and Chrome River
- Demonstrated experience in successfully driving change management and implementing transformation initiatives
- Demonstrated ability to design end-to-end processes
- Proactive problem solver with excellent analytical and organizational skills
- Strong collaborator and team player with exceptional interpersonal and influencing skills
- Ability to manage multiple assignments simultaneously while adhering to deadlines
- Must thrive in a rapid-paced and dynamic business environment with a willingness to travel as necessary
- Excellent computer skills with proficiency in Microsoft Office applications.
Benefits
- Health, dental, and vision insurance
- Life and disability insurance
- Retirement & Savings Plan
- Emergency back-up child and adult care
- Paid vacation, sick time off, and holidays
- Professional development and career advancement opportunities
- Employee recognition and reward programs
- Employee wellness and assistance programs
- Employee discounts and perks
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