Analista de Crédito e Cobrança managing credit operations and client portfolio at Grupo Doce D’ocê. Involves financial analysis, debt management, and client relationship activities.
About the role
- Collections Associate II supporting customers via phone, email, and instant message. Working for a top fintech company in St. Petersburg, FL or Jacksonville, FL.
Responsibilities
- Working onsite in St. Petersburg, FL/ Jacksonville, FL
- Provides customer support by phone, email, or instant message to business customers
- Processes a high volume of customer inquiries of FIS products and services and resolves a targeted percentage of those inquiries
- Troubleshoots customer problems, identifies the root cause of the problem, and uses tools and resources appropriately to determine how to resolve customer problems
- Tracks and documents inbound support requests and ensures proper notation of customer problems or issues
- Updates customer information and ensures accurate entry of contact information
Requirements
- High school diploma or GED required
- Prior call center experience: collections experience preferred
- Intermediate computer navigation and operation skills
- Demonstrate effective people skills and sensitivities when dealing with others
Benefits
- Attractive starting compensation package that includes a Pay for Performance quarterly bonus for eligible associates
- Private medical coverage
- Dental coverage
- Paid vacation and sick time
- Chance to work on challenging and relevant issues in financial services & technology
- Broad range of professional education and personal development possibilities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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