Credit and Collections Analyst managing accounts for Cooper Electric Supply, LLC. Involves collection actions, risk assessment, and collaboration with internal teams.
Responsibilities
Monitor assigned accounts daily and initiate collection actions through Get Paid system.
Collection actions are typically done via email and/or phone.
Maintain clear documentation on steps taken towards collections on all accounts.
Monitor accounts and make recommendations to senior management regarding the use of third-party collection escalation and legal counsel.
Provide notification to our internal sales partners regarding collection issues.
Assess risk by researching and examining credit history and reports.
Perform account reconciliation as needed.
Review credit hold reports and release orders as appropriate.
Work with the internal billing team to help resolve billing disputes.
Perform other assigned tasks necessary to support the success of the department.
Requirements
A minimum of 5 years of experience in collections with 2+ Years in Construction Industry Preferred
Strong customer service skills and interpersonal communication skills.
Strong mathematics, verbal, and written communication skills.
Ability to effectively communicate information and present solutions to a customer.
The ability to operate computers and relevant computer software.
Experience utilizing Get Paid is a plus.
Ability to prioritize needs in a fast-paced environment.
Benefits
Healthcare plans
Dental & vision
Paid time off
Paid parental leave
401(k) retirement savings with company match
Professional and personal development programs
Opportunity to become a shareholder
Employer-paid short- and long-term disability
Employer-paid life insurance for spouse and dependents
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