Analista de Crédito e Cobrança managing credit operations and client portfolio at Grupo Doce D’ocê. Involves financial analysis, debt management, and client relationship activities.
About the role
- Collections Agent responsible for making and receiving calls regarding client accounts and product updates. Engaging with customers to resolve issues and improve account retention.
Responsibilities
- Make and receive calls from diverse customers who need to update their service or account for our product
- Handle outbound and inbound calls from our client base in a respectful and professional manner
- Listen patiently, engage with the customer, show empathy, build rapport, obtain a form of payment & offer solutions
- Review each customer's situation to determine the best approach to ship the customer's product
- Increase account retention, and address product questions and customer concerns
- Handle customer complaints
- Identify & report escalated issues and complaints to management
- Process sales & cancellations
- Offer savings opportunities and switch the form of payment when applicable
- Have a good understanding of assigned goals and objectives
- Perform other duties as assigned by management
Requirements
- Must be at least 18 years of age
- High school diploma or equivalent
- Strong computer and interpersonal communication skills
- 1-2 years of customer service in a call center, service industry, or retail sales
- A customer-focused approach with adaptability to new situations
- Ability to multitask, prioritize, and manage time
- Motivation, and desire to achieve powered by YOU!
Benefits
- Competitive Pay
- Weekly Pay
- Paid Training
- Paid Time Off
- Medical, Dental, Vision, AD&D, and Life Insurance
- HSA Options
- 401k with Company Match
- Employee Development Program
- Employee Product Discount
- Beautiful Call Center Work Space
- Convenient access to walking trails and Norfolk Premium Outlets
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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