Making outbound collection calls in a professional manner while keeping and improving customer relations.
Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.
Collect customer payments in accordance with payment due dates.
Identify issues attributing to account delinquency and discuss them with management.
Review and monitor assigned accounts and all applicable collection reports.
Provide timely follow-up on payment arrangements.
Requirements
The ideal candidate for this position will have a minimum of 5 years of corporate collections experience including interaction with a large customer base.
Strong communication, problem solving and analytical skills required
Ability to work independently and to adapt to a fast changing environment.
Proficiency in Microsoft Office including Excel, Word and Access.
Experience in a telecommunications environment is preferred but not required.
Must have attention to detail with an eye for accuracy.
Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency.
Salesforce, NetSuite, LogiSense experience a plus
Benefits
Company stocks
Annual merit increase based on performance
15% night shift differential pay
Paid Leave with Cash Conversion
HMO with free dependents
Retirement Plan
Life Insurance
While on work from home setup: Internet and meal allowance are provided
Employee Assistance Program for mental and social well-being
Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)
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