Collections Representative I managing past - due accounts at Canon Financial Services in a hybrid role. Responsible for customer service and maximizing account resolution within the required timeframe.
About the role
- Debt Collector ensuring timely payments of overdue invoices for S&P Global's Credit and Collections team. Collaborating with various departments to resolve account disputes and improve cash flow.
Responsibilities
- The primary responsibility of a debt collector is to follow-up with clients rigorously over calls and emails for payments of overdue invoices.
- Enforcing Policies and procedures related to payment, cancellation, and suspension/termination of customer services
- Accountable for all customer disputes and owning these through to resolution
- To ensure that all activities undertaken are completed in line with our internal controls and published processes
- Undertake Sales Ledger account reconciliations as required
- Respond promptly and completely to both customer and internal enquiries
- Escalation of debt issues to account manager & line manager
- Working closely with order management, customer service, cash applications and sales management teams to resolve customer queries & dispute in time
- Providing general customer service regarding customer refunds, payment forms, payment discrepancies, and tax forms/ procedures, payment histories, statements of account, etc.
- Noting and reporting customer status through account reviews, account notes and meetings with various business stakeholders
- Assisting in the maintenance of customer contact information
- Performing other related tasks as required
- Assist in mutual support and knowledge sharing of the global Credit and Collections team
Requirements
- 2+ years of experience in B2B collections environment
- Excellent verbal and written English communication
- Excellent problem solving skill
- Commitment to excellent customer service
- Strong attention to detail, goal oriented
- Ability to prioritize and manage multiple responsibilities and meet deadlines
- Basic knowledge of MS Office Suite including Excel a plus
- Knowledge of SAP, Salesforce or HighRadius in AR environment is a great add-on
Benefits
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Senior Analyst focusing on collections and credit recovery strategies at Omni. Aiming to enhance credit processes through effective analysis and negotiation.
Support collection routines in a collaborative environment with the aim to enhance operational performance. Work within a team to manage performance indicators and reporting.
Manager of Revenue cycle at Medtronic enhancing strategies to deliver revenue targets in Patient Financial Services. Collaborating with departments and managing processes in healthcare insurance collections.
Collections Manager at Ashland Credit Union managing daily workflows and supervising the collections department. Coordinating with Chief Risk Officer and ensuring compliance with collection procedures.
Assistente de Cobrança na Votorantim atuando em atendimento de clientes inadimplentes. Focado em estratégias de renegociação e recuperação de dívidas com comunicação positiva.
Credit and Collections Manager overseeing credit granting and risk management over financial data. Collaborating with sales and finance teams while managing customer credit evaluations and collections.
Early Stage Collections Specialist responsible for counseling borrowers on loan solutions in hybrid work setup. Contributing to mortgage servicing at Carrington Mortgage Services with customer - focused approach.
Chargé de gestion et recouvrement managing client relationships and payments in Guadeloupe. Responsible for client follow - ups, dispute management, and administrative tasks within a dynamic team.
Analista de Crédito e Cobrança PL managing accounts receivable and supporting credit processes. Collaborating with teams to minimize delinquency and enhance financial flows in Soprano.