About the role

  • Responsible for counseling borrowers on methods for bringing their loan current or exploring alternative solutions.
  • Contact borrowers in the early stages of the delinquency cycle and negotiate payment arrangements.
  • Review borrower’s financial situation and offer additional options.
  • Provide support to customer service on high inbound volume days.
  • Evaluate and help determine the borrower’s ability to pay and collects financial information.

Requirements

  • High school diploma or equivalent work experience
  • Less than one (1) year collections experience in a customer service/call center environment and/or loan servicing experience
  • Experience in the Banking, Mortgage/Loan Servicing industries preferred.

Benefits

  • Comprehensive healthcare plans for you and your family.
  • Discretionary 401(k) match of 50% of the first 4% of pay contributed.
  • Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
  • Customized training programs to help you advance your career.
  • Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
  • Educational Reimbursement.
  • Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.

Job title

Collections Specialist I

Job type

Experience level

Mid levelSenior

Salary

$22 per hour

Degree requirement

High School Diploma

Location requirements

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