Collections Manager analyzing and negotiating tenant payments, integrating with department teams for ECE Group's real estate services. Collaborating on complex legal cases and financial solutions.
Responsibilities
Analyze outstanding receivables and tenants' payment behavior
Resolve and negotiate outstanding balances directly with tenants
Review and clarify commercial disputes of various kinds, e.g., contract issues and invoices with tenants
Negotiate objections to service-charge statements in coordination with the specialist department
Develop solution options and decision proposals
Collaborate with sales-oriented departments to achieve resolutions
Contribute to the resolution of complex legal cases involving attorneys
Requirements
Successfully completed commercial vocational training
Several years of experience, preferably in receivables management, claim management, or accounting
Strong commercial understanding and affinity for numbers
Basic understanding of business models in the real estate industry
Strong negotiator with proven experience in professional customer interactions
Highly proficient in SAP and Microsoft 365 (especially Excel, Outlook, and Teams)
Benefits
32 days of annual leave
Appreciative company culture with scope for personal responsibility
Flexible working hours and option to work remotely
Wide range of training opportunities through the in-house ECE Academy
Attractive discounts from well-known providers via the corporate benefits platform
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