Manage and monitor collection activities to ensure timely recovery of outstanding balances
Develop internal/external strategies to reduce delinquency rates and improve cash flow through implementation of automation tools or software to improve efficiency
Provide training, performance feedback, and guidance to ensure team effectiveness
Ensure all collection activities comply with legal regulations (e.g., FDCPA)
Work closely with internal stakeholders to resolve disputes and improve customer experience
Requirements
Experience in supervisory or leadership roles
Advanced knowledge of MS Excel
Excellent analytical and problem-solving abilities
Strong leadership and communication skills
Proficiency in using collections software and tools
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