Customer support specialist at Atento, focusing on negotiating telecommunication service debts. Role includes hybrid/in - person training and customer engagement in São Caetano do Sul.
About the role
- Collections Manager overseeing finance collections and recovery activities. Driving efficiency improvements and compliance within the finance shared services team in Cincinnati.
Responsibilities
- Manage and monitor collection activities to ensure timely recovery of outstanding balances
- Develop internal/external strategies to reduce delinquency rates and improve cash flow through implementation of automation tools or software to improve efficiency
- Provide training, performance feedback, and guidance to ensure team effectiveness
- Ensure all collection activities comply with legal regulations (e.g., FDCPA)
- Work closely with internal stakeholders to resolve disputes and improve customer experience
Requirements
- Experience in supervisory or leadership roles
- Advanced knowledge of MS Excel
- Excellent analytical and problem-solving abilities
- Strong leadership and communication skills
- Proficiency in using collections software and tools
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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