Managing the collections process for Comcast Business by addressing delinquencies and resolving inquiries through effective communication methods. This role ensures customer accuracy and satisfaction while adhering to company guidelines.
About the role
- Collections Executive at YouLend responsible for resolving customer payment issues. Engaging with high-value accounts, and ensuring compliance while fostering relationships with merchants in a hybrid work environment.
Responsibilities
- Provide a first-class service relating to the resolution of any non-paying/underpaying customers
- Case management of high-value accounts in arrears across varying and unique circumstances
- Handling inbound and outbound telephone calls, written content with high levels of care, awareness, and accuracy
- Build positive relationships with our merchants to validate their circumstances and resolve with a positive outcome for both YouLend and the merchant.
- Negotiate, implement, and execute positive solutions with the Merchants' circumstances in mind, while balancing the best interests of the business
- Work with a wide range of teams within the company to understand, strategize, and implement the most appropriate course of action for each account
- Ensuring compliance with all appropriate legislation and regulatory body guidelines
- Empathy, forbearance, and professionalism
- Strong communication skills, accuracy, and confidence
- The ability to deal with a variety of challenges, innovate, and think on your feet
- Business acumen, entrepreneurial spirit with real enthusiasm for helping SMEs. Experience within the finance industry is advantageous.
Requirements
- Minimum of 2 years’ experience within Credit Control/Collections/Debt Recovery/Customer Support
- Fluent in Dutch/Flemish, French, and English
- Be highly reliable, organised, and adaptable
- Have excellent attention to detail and confidence working with data
- Insolvency Knowledge
- Entrepreneurial mindset, with a strong work ethic and a can-do attitude
- YouLend is very much team-oriented - being a team player is needed
Benefits
- Award-Winning Workplace: YouLend has been recognised as one of the “Best Places to Work 2024 and 2025” by the Sunday Times for being a supportive, diverse, and rewarding workplace.
- Award-Winning Fintech: YouLend has been recognised as a “Top 250 Fintech Worldwide” company by CNBC.
- Stock Options
- Private Medical insurance via Vitality
- EAP with Health Assured
- Enhanced Maternity and Paternity Leave
- Modern and sophisticated office space in Central London
- Free Gym in office building in Holborn
- Subsidised Lunch via Feedr
- Cycle to work scheme
- Deliveroo Allowance if working late in office
- Monthly in office Masseuse
- Team and Company Socials
- Football Power League / Squash Club
Job title
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