Assistente de Cobrança na Votorantim atuando em atendimento de clientes inadimplentes. Focado em estratégias de renegociação e recuperação de dívidas com comunicação positiva.
About the role
- Collections Executive at YouLend responsible for resolving customer payment issues. Engaging with high-value accounts, and ensuring compliance while fostering relationships with merchants in a hybrid work environment.
Responsibilities
- Provide a first-class service relating to the resolution of any non-paying/underpaying customers
- Case management of high-value accounts in arrears across varying and unique circumstances
- Handling inbound and outbound telephone calls, written content with high levels of care, awareness, and accuracy
- Build positive relationships with our merchants to validate their circumstances and resolve with a positive outcome for both YouLend and the merchant.
- Negotiate, implement, and execute positive solutions with the Merchants' circumstances in mind, while balancing the best interests of the business
- Work with a wide range of teams within the company to understand, strategize, and implement the most appropriate course of action for each account
- Ensuring compliance with all appropriate legislation and regulatory body guidelines
- Empathy, forbearance, and professionalism
- Strong communication skills, accuracy, and confidence
- The ability to deal with a variety of challenges, innovate, and think on your feet
- Business acumen, entrepreneurial spirit with real enthusiasm for helping SMEs. Experience within the finance industry is advantageous.
Requirements
- Minimum of 2 years’ experience within Credit Control/Collections/Debt Recovery/Customer Support
- Fluent in Dutch/Flemish, French, and English
- Be highly reliable, organised, and adaptable
- Have excellent attention to detail and confidence working with data
- Insolvency Knowledge
- Entrepreneurial mindset, with a strong work ethic and a can-do attitude
- YouLend is very much team-oriented - being a team player is needed
Benefits
- Award-Winning Workplace: YouLend has been recognised as one of the “Best Places to Work 2024 and 2025” by the Sunday Times for being a supportive, diverse, and rewarding workplace.
- Award-Winning Fintech: YouLend has been recognised as a “Top 250 Fintech Worldwide” company by CNBC.
- Stock Options
- Private Medical insurance via Vitality
- EAP with Health Assured
- Enhanced Maternity and Paternity Leave
- Modern and sophisticated office space in Central London
- Free Gym in office building in Holborn
- Subsidised Lunch via Feedr
- Cycle to work scheme
- Deliveroo Allowance if working late in office
- Monthly in office Masseuse
- Team and Company Socials
- Football Power League / Squash Club
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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