ME
MeltwaterCollections Analyst
Collections Analyst managing and enhancing accounts receivable processes at Meltwater. Collaborating with teams to ensure prompt collection of debts and minimize losses while supporting customer relationships.
About the role
- Provide a first-class service relating to the resolution of any non-paying/underpaying customers
- Case management of high-value accounts in arrears across varying and unique circumstances
- Handling inbound and outbound telephone calls, written content with high levels of care, awareness, and accuracy
- Build positive relationships with our merchants to validate their circumstances and resolve with a positive outcome for both YouLend and the merchant.
- Negotiate, implement, and execute positive solutions with the Merchants' circumstances in mind, while balancing the best interests of the business
- Work with a wide range of teams within the company to understand, strategize, and implement the most appropriate course of action for each account
- Ensuring compliance with all appropriate legislation and regulatory body guidelines
- Empathy, forbearance, and professionalism
- Strong communication skills, accuracy, and confidence
- The ability to deal with a variety of challenges, innovate, and think on your feet
- Business acumen, entrepreneurial spirit with real enthusiasm for helping SMEs. Experience within the finance industry is advantageous.
Requirements
- Minimum of 2 years’ experience within Credit Control/Collections/Debt Recovery/Customer Support
- Fluent in Dutch/Flemish, French, and English
- Be highly reliable, organised, and adaptable
- Have excellent attention to detail and confidence working with data
- Insolvency Knowledge
- Entrepreneurial mindset, with a strong work ethic and a can-do attitude
- YouLend is very much team-oriented - being a team player is needed
Benefits
- Award-Winning Workplace: YouLend has been recognised as one of the “Best Places to Work 2024 and 2025” by the Sunday Times for being a supportive, diverse, and rewarding workplace.
- Award-Winning Fintech: YouLend has been recognised as a “Top 250 Fintech Worldwide” company by CNBC.
- Stock Options
- Private Medical insurance via Vitality
- EAP with Health Assured
- Enhanced Maternity and Paternity Leave
- Modern and sophisticated office space in Central London
- Free Gym in office building in Holborn
- Subsidised Lunch via Feedr
- Cycle to work scheme
- Deliveroo Allowance if working late in office
- Monthly in office Masseuse
- Team and Company Socials
- Football Power League / Squash Club
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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