Customer support specialist at Atento, focusing on negotiating telecommunication service debts. Role includes hybrid/in - person training and customer engagement in São Caetano do Sul.
About the role
- Join a growing Collections team at a fast paced FinTech company helping SMEs with capital needs. Interact with customers, solve problems, and optimize cash flow for growth.
Responsibilities
- You’ll get to work with our Collections Lead, Head of Underwriting , CRO, CEO and also the most senior people representing our clients.
- You'll have a major impact on the Uncapped bottom line and give us a platform for growth by ensuring we minimise our losses and maximise cash flow for investing in the growth of our portfolio.
- You need to get a kick out of working in a fast-paced, solutions-oriented environment. Finding the problem is half the battle, coming up with the solution is the prize.
- The customer-facing side of the business is central to what we do. We care about each and every one of our borrowers. Their delight is our success. Your interactions with them inform how we grow our business. You’re not a cog in the machine: *you’re a source of information on how we can get better.*
- You will join a growing team where your day-to-day is dynamic and employee input into operations is valued. Joining the customer-facing side of the business is a really important task - happy customers are a vital part of our success!
- You will be interacting with new and existing customers on a daily basis, ensuring they enjoy a seamless and great experience. Problem-solving, keeping a calm head, and having a ‘can-do’, friendly attitude are essential.
- You will need to be well versed in having difficult conversations with company owners with a view to finding solutions for both parties.
Requirements
- You have previous experience in a Collections role
- You enjoy speaking with customers and having challenging conversations
- You have excellent communication skills via the phone, email and live chat
- You have a passion for customer service
- You’ll show sensitivity and courage to help find the best solutions for our customers who are struggling
- You enjoy problem-solving and thinking creatively and independently
Benefits
- Unlimited holiday: we believe that well-rested and happy people make the best employees
- Competitive compensation plan
- Personal growth fund: Raise your game from great to spectacular
- The opportunity to make a big impact every day on the lives of European and US entrepreneurs.
- Workspaces in Warsaw, London, Atlanta and Toronto
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Collections Junior Specialist handling billing, payment communications, and account management for Infobip. Ensuring client payment concerns are addressed efficiently while following company procedures.
Managing the collections process for Comcast Business by addressing delinquencies and resolving inquiries through effective communication methods. This role ensures customer accuracy and satisfaction while adhering to company guidelines.
Customer service specialist for a telecom company negotiating debts for telecommunications services. Identifying client needs and providing solutions while using specific systems for records.
Coordinador de Procesos Operativos y Automatización en fintech, asegurando calidad de datos y KPIs operativos. Colaborando entre Collections, Tecnología y áreas estratégicas para maximizar la eficiencia operativa.
Collections Analyst managing accounts receivable and collection efforts for law firm. Collaborating with attorneys to maintain client relationships and ensure timely payments.
Credit Control role ensuring cash collection for local and International customers worldwide. Managing cash allocations, invoicing, and high - level customer service as part of the Finance team in Raleigh.
Collections Representative handling utility receivables for the Region of Peel. Addressing customer inquiries and resolving collections issues through various communication channels.
Director overseeing Credit and Collections at Finning Canada, managing accounts receivable and commercial finance functions. Leading teams and collaborating across departments to maximize sales and minimize bad debt.
Collection Coordinator managing overdue invoices and contacting customers for payment at Dun & Bradstreet. Collaborating with teams to resolve disputes and facilitate cash application.