About the role

  • Provide day-to-day operational support for production and staging environments
  • Monitor application and infrastructure health using monitoring and alerting tools
  • Investigate and resolve incidents, performance issues, and service disruptions
  • Handle daily service tickets related to deployments, environment setup, and troubleshooting
  • Manage and optimize AWS infrastructure, including EC2, S3, RDS, ECS, VPC and IAM
  • Deploy application updates and patches following standard change management procedures
  • Automate repetitive tasks and improve operational efficiency through scripting and tools
  • Participate in on-call rotation to provide 24/7 support coverage for production systems
  • Collaborate closely with Development, Support, Delivery and Security teams to maintain system reliability and compliance
  • Document configurations, runbacks, and operational processes
  • Help establish and follow processes and checklists, ensuring consistent results for routine and common tasks and ultimately automating where appropriate

Requirements

  • 3+ years of experience in Cloud Operations, DevOps, or IT Infrastructure Support
  • Strong hands-on experience with AWS services, including EC2, S3, ECS, RDS, CloudWatch, and networking (VPCs, subnets, routing, security groups)
  • Solid understanding of monitoring, alerting, and incident response (e.g., CloudWatch, Datadog, Grafana, PagerDuty)
  • Ability to troubleshoot application, OS, and network-level issues in production environments
  • Experience managing Linux and/or Windows-based systems
  • Strong knowledge of scripting or automation (e.g., Bash, PowerShell, or Python)
  • Understanding of security best practices and IAM management in AWS
  • Excellent communication and problem-solving skills
  • Willingness to participate in an on-call rotation for production support

Benefits

  • Health insurance
  • Professional development opportunities
  • Flexible work arrangements
  • Paid time off

Job title

Cloud Ops Engineer

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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