Provide day-to-day operational support for production and staging environments
Monitor application and infrastructure health using monitoring and alerting tools
Investigate and resolve incidents, performance issues, and service disruptions
Handle daily service tickets related to deployments, environment setup, and troubleshooting
Manage and optimize AWS infrastructure, including EC2, S3, RDS, ECS, VPC and IAM
Deploy application updates and patches following standard change management procedures
Automate repetitive tasks and improve operational efficiency through scripting and tools
Participate in on-call rotation to provide 24/7 support coverage for production systems
Collaborate closely with Development, Support, Delivery and Security teams to maintain system reliability and compliance
Document configurations, runbacks, and operational processes
Help establish and follow processes and checklists, ensuring consistent results for routine and common tasks and ultimately automating where appropriate
Requirements
3+ years of experience in Cloud Operations, DevOps, or IT Infrastructure Support
Strong hands-on experience with AWS services, including EC2, S3, ECS, RDS, CloudWatch, and networking (VPCs, subnets, routing, security groups)
Solid understanding of monitoring, alerting, and incident response (e.g., CloudWatch, Datadog, Grafana, PagerDuty)
Ability to troubleshoot application, OS, and network-level issues in production environments
Experience managing Linux and/or Windows-based systems
Strong knowledge of scripting or automation (e.g., Bash, PowerShell, or Python)
Understanding of security best practices and IAM management in AWS
Excellent communication and problem-solving skills
Willingness to participate in an on-call rotation for production support
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