Night Manager overseeing operations and quality execution at City Wide Facility Solutions. Responsible for proactive quality execution and contractor management across assigned accounts nightly.
Responsibilities
Perform nightly inspections across assigned accounts (based on priority tiers)
Identify and correct issues in real time, not just report them
Ensure scope of work is being executed consistently
Train, coach, and hold Independent Contractors (ICs) accountable to standards
Address performance issues immediately and escalate when needed
Ensure proper staffing, supplies, and execution on each account
Provide clear nightly recaps with actions taken, not just observations
Flag risks early and recommend solutions
Partner with FSMs to stabilize and improve accounts
New account starts to ensure strong first impressions
Support turnaround of problem accounts
Deliver VIP-level attention where required
Ensure proper use of chemicals, tools, and equipment
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