Vice President of Corporate Development at CSC Generation driving growth strategy through strategic partnerships and M&A initiatives. Seeking a candidate with a strong retail and consumer industry background.
About the role
- Lead end-to-end lending operations for unsecured personal loans, enhancing efficiency and customer experience through collaboration and process improvement in a fintech environment.
Responsibilities
- Lead and manage the entire lending operations lifecycle, including onboarding, processing, disbursement, and servicing
- Drive operational efficiency by optimizing workflows, reducing turnaround times, and improving process quality
- Oversee loan management systems to ensure accurate processing and tracking of applications
- Collaborate with credit, risk, and product teams to align operations with business objectives
- Monitor key performance metrics such as approval rates, disbursals, and operational SLAs
- Identify process gaps and implement scalable solutions to enhance efficiency and customer experience
- Ensure compliance with regulatory requirements and internal policies
- Manage and mentor operations teams to drive performance and accountability
- Handle escalations and ensure timely resolution of operational issues
Requirements
- 6–8 years of experience in lending operations, with at least 3 years in unsecured personal loans
- Strong understanding of loan lifecycle management, including disbursement and servicing
- Hands-on experience with loan management systems and operational processes
- Proven ability to manage high-volume operations and deliver on performance metrics
- Strong problem-solving and analytical skills with a focus on process improvement
- Excellent stakeholder management and cross-functional collaboration skills
- Ability to lead teams, drive accountability, and operate in a fast-paced environment
- Detail-oriented with a strong focus on compliance and operational accuracy
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