analyst

CloudFactory is a company that provides an AI Data Platform to accelerate the journey from AI concepts to fully operational solutions. Their platform enables the creation and preparation of high-quality, structured datasets aimed at improving model accuracy and speeding up deployment. CloudFactory's services include GenAI for enhancing foundational LLM model performance, model oversight for auditing and managing AI models, and professional services guiding projects through value proof and MVP stages to full production. The company places a strong emphasis on inference optimization and the synergy of human and machine intelligence to ensure trustworthy and reliable AI model deployment, focusing on delivering real-world business results. They also prioritize data security and compliance with industry standards like ISO 9001:2015, ISO 27001, SOC 2, HIPAA, and GDPR.

CloudFactory is a global leader in combining people and technology to provide workforce solutions for machine learning and business process optimization. Our professionally managed and trained teams work with high accuracy using virtually any tool. We process millions of tasks a day for innovators including Microsoft, GoSpotCheck, Hummingbird Technologies, Ibotta, and Luminar.

We exist to create meaningful work for one million talented people in developing nations, so we can earn, learn, and serve our way to become leaders worth following. We’re on four continents, with offices in the U.K., U.S., Nepal, and Kenya. To learn more, visit www.cloudfactory.com.

CloudFactory

• Develop a working knowledge of business processes across key functions and how they are supported by SaaS applications.
• Assist in mapping, analyzing, and documenting workflows, identifying pain points and opportunities for optimization.
• Contribute to process enhancements that improve usability, efficiency, and system alignment with business objectives.
• Support the configuration and operational management of core SaaS applications such as Salesforce, NetSuite, BambooHR, and Zendesk.
• Apply system best practices to ensure accurate setup, data integrity, and user experience.
• Assist in troubleshooting user issues, escalating where appropriate, and ensuring timely resolution through collaboration with vendors or internal teams.
• Contribute to the design and implementation of low-code/no-code automation using tools such as Zapier, Make, or native platform features.
• Support development of simple integrations and workflows using APIs and basic scripting languages (e.g., JavaScript, Python, PowerShell) under senior guidance.
• Assist in testing and monitoring automated processes to ensure reliability and effectiveness.
• Extract, clean, and manipulate data from SaaS platforms to support reporting and business insights.
• Build and maintain reports or dashboards that inform key stakeholders on system usage, performance, and process metrics.
• Participate in cross-departmental meetings to understand business requirements and support delivery of solutions.
• Translate business feedback into actionable system or process improvements.
• Collaborate with internal stakeholders and vendors to ensure solution alignment and user adoption.
• Maintain accurate documentation for application configurations, workflows, SOPs, and support processes.
• Contribute to internal knowledge bases to promote effective self-service and enablement across teams.
• Stay informed on emerging SaaS tools, integration approaches, and automation practices relevant to business applications.
• Actively participate in training, mentoring, and on-the-job learning opportunities to strengthen technical and business acumen.

Business Applications Analyst

Business Applications Analyst responsible for SaaS application support and process enhancement at CloudFactory. Collaborating with teams to improve efficiency and drive innovations.

full-stack-engineer

Smart Data Solutions is your strategic partner in healthcare process automation, utilizing data, AI, and automation to digitally transform operations and deliver outcomes for clients. The company specializes in intelligent document management, workflow automation, and data capture, offering solutions that streamline workflows, reduce costs, and enhance customer experience. By applying machine learning and automation, Smart Data Solutions ensures a smooth process, helping healthcare entities manage claims, documents, and data efficiently.

At SDS, our mission is to make the health care market more efficient by leveraging technology to provide effective, high-quality claims processing solutions. Along the way, we are committed to providing an unparalleled level of customization, which we feel is imperative in our changing market. Finally, we place great value on providing personalized service. We bring a comprehensive set of tools and processes to every opportunity, which we carefully configure to the individual needs of each customer.

SDS has been managing healthcare claims transactions for over 20 years. Our services have helped more than 300 health care payers, providers and networks across the United States reduce costs, decrease turn-around time, improve payment accuracy, and increase process capability and control. We achieve these benefits by leveraging our IT and claims expertise – specifically, by streamlining and automating client transaction management.

Smart Data Solutions

• Performs continuous monitoring of the production state of all assigned customers.
• Troubleshoots and corrects technical systems to ensure transactions are moving through the system properly.
• Recognizes aging transactions and works to resolve issues to keep the transactions moving.
• Assesses and monitors threats daily.
• Ensures that customer data workflows and exports are executing correctly and within SLAs.
• Communicates to customers (via emails) about SDS workflows.
• Adheres to SDS’s courteous and professional, written and verbal, communication standards.

Software Engineer I, Monitoring

Software Engineer I for Smart Data Solutions monitoring customer transactions in production environments. Role involves threat assessment, technical troubleshooting, and communication with clients.

learning-and-development

• Part of the Organizational Development (OD) team to build capabilities and foster a thriving culture
• Partner with leaders and teams to identify capability gaps, define learning objectives, and align solutions to organizational priorities
• Design and develop engaging learning programs, resources, and tools reflecting adult learning best practices
• Deliver training and workshops that inspire, equip, and empower learners with high engagement and application
• Coordinate, implement, and monitor learning initiatives to ensure timely delivery, scope adherence, and measurable outcomes
• Collect and analyze data to assess impact of learning initiatives and recommend improvements
• Collaborate with leaders, subject matter experts, and external partners to co-create relevant learning solutions
• Develop, adapt, and maintain training materials, job aids, and resources to support effective learning delivery
• Explore and integrate new tools, technologies, and methods to enhance learning and build knowledge-sharing practices across the organization

Senior Learning Specialist

Design and deliver global learning programs to close capability gaps. Support CloudFactory's mission of making unusable data usable with AI.

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