IT Service Manager ensuring service quality and customer satisfaction for an IT - Service Provider. Involves communication with clients and stakeholders while managing service contracts.
About the role
- Clinician Support Manager overseeing clinician support and operations for a fast-growing AI healthcare company focused on enhancing clinician satisfaction.
Responsibilities
- Own the Clinician Support function — leading strategy, operations, and execution for all support activities.
- Manage and develop a growing team of Clinician Support Representatives, fostering a culture of empathy, urgency, and continuous improvement.
- Establish scalable systems and workflows, leveraging AI tools and automation to improve speed, quality, and consistency.
- Represent the clinician voice across the company, ensuring insights from the front lines inform product decisions and roadmap priorities.
- Handle complex, high-priority clinician cases directly, modeling thoughtful, clear, and human-centered communication
Requirements
- Experience leading customer support, customer success, or technical support in a high-growth SaaS or AI startup (minimum 2+ years of management experience)
- Proven success managing and developing independent, highly skilled team members — providing context, structure, and clear direction.
- Excellent written and verbal communication skills.
- Strong analytical and problem-solving skills — able to connect user feedback to actionable improvements.
- Experience with Intercom or similar CRM/support platforms.
- Demonstrated ability to build and scale support operations using AI tools and automation to enhance quality and efficiency.
- Ability to thrive in a fast-moving, flat organization and engage directly with senior leadership.
Benefits
- Competitive salary and equity in a high-growth company
- Opportunity to make an immediate impact
- Medical, dental, and vision coverage
- Unlimited paid time off
- Company-sponsored annual retreats
- 401(k) plan to support your long-term financial goals
- Commuter stipend for our San Francisco based employees
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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