Area Manager responsible for delivering quality patient care and overseeing healthcare operational goals. Leading administrative staff and ensuring compliance with protocols and policies in a medical setting.
About the role
- Incident Manager overseeing production support duties at Azqore, specializing in banking operations and IT service management.
Responsibilities
- Actively collect necessary information for incident communications and incident reports action plans from AZQORE teams.
- Analyze the information gathered from experts and summarize it in a comprehensive manner.
- Write detailed incident report and perform timely communication to the stakeholders.
- Ensure that SLAs and OLAs are met in terms of incidents.
- Supervise the updating and closing of corresponding incidents in the JIRA tool.
Requirements
- Bachelor's Degree in Computer Science or equivalent
- Minimum 8 years' experience in IT client service/ incident management roles within banking industry
- Good knowledge of banking domain, operating systems, networks, applications, incident management, ITIL process.
- Technical knowledge required: Systems Architecture, applications architecture, network, virtualization, server management, desktop service, mobile, security tools, ITIL process.
Benefits
- Flexible working arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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