Hybrid Client Ticketing Services Manager

at TEG Pty Ltd

• Job title: Client Ticketing Services Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: A$72,500 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Canberra, Australia

About the role

• Client Services Manager for Ticketek in Canberra, ensuring high service delivery in ticketing operations and client engagement. Collaborating with internal teams and managing event ticketing requirements.

Responsibilities

• The Client Services Manager will join our Ticketek team based in Canberra.
• This role will work closely with clients from ACT's most prestigious venues, ticketing world-class entertainment events.
• Ensure each client receives a high standard of service delivery and continuity across their accounts.
• Liaise directly with clients as well as various internal departments such as marketing, web, technology and finance to ensure high level of service delivery.
• Partner with Clients to discuss event ticketing build requirements and time frames.
• Deliver accurate event builds and provide timely and concise reporting and insights.
• Build and maintain events within the Ticketing System and manage ticketing operations on event days.
• On site testing and client support and engagement on site throughout the duration of the event.
• Collaborate with internal and external leads to ensure marketing and promotional strategies are implemented ahead of time and fulfilled as planned.
• Work with the State Manager and your team to innovate and provide value-added services and solutions to Clients that increase ticket sales and build brand and event profile.

Requirements

• Have a passion for live events.
• Demonstrate a client focused attitude, being a true ambassador for our brand.
• Be a team player willing to strive to deliver exceptional results.
• Possess attention to detail.
• Be able to troubleshoot and problem solve.
• Communicate with style and professionalism, across all levels of business relationships, both internally and externally.
• Excellent verbal and written communication.
• Ability to develop new and existing relationships with clients.
• Ability to resolve client/customer problems in a helpful manner.
• Understanding or ability to learn ticketing systems and processes.
• Client/customer relationship skills.
• Experience in Event or ticketing roles.
• Tertiary qualified.

Benefits

• Complimentary event tickets
• Birthday and volunteering leave
• Wellbeing discounts & flu vaccinations
• Paid parental leave & free employee support (EAP)
• Global rewards and recognition
• Learning, development & career pathways
• A diverse, inclusive, and passionate team