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About the role
- Client Services Manager for Ticketek in Canberra, ensuring high service delivery in ticketing operations and client engagement. Collaborating with internal teams and managing event ticketing requirements.
Responsibilities
- The Client Services Manager will join our Ticketek team based in Canberra.
- This role will work closely with clients from ACT's most prestigious venues, ticketing world-class entertainment events.
- Ensure each client receives a high standard of service delivery and continuity across their accounts.
- Liaise directly with clients as well as various internal departments such as marketing, web, technology and finance to ensure high level of service delivery.
- Partner with Clients to discuss event ticketing build requirements and time frames.
- Deliver accurate event builds and provide timely and concise reporting and insights.
- Build and maintain events within the Ticketing System and manage ticketing operations on event days.
- On site testing and client support and engagement on site throughout the duration of the event.
- Collaborate with internal and external leads to ensure marketing and promotional strategies are implemented ahead of time and fulfilled as planned.
- Work with the State Manager and your team to innovate and provide value-added services and solutions to Clients that increase ticket sales and build brand and event profile.
Requirements
- Have a passion for live events.
- Demonstrate a client focused attitude, being a true ambassador for our brand.
- Be a team player willing to strive to deliver exceptional results.
- Possess attention to detail.
- Be able to troubleshoot and problem solve.
- Communicate with style and professionalism, across all levels of business relationships, both internally and externally.
- Excellent verbal and written communication.
- Ability to develop new and existing relationships with clients.
- Ability to resolve client/customer problems in a helpful manner.
- Understanding or ability to learn ticketing systems and processes.
- Client/customer relationship skills.
- Experience in Event or ticketing roles.
- Tertiary qualified.
Benefits
- Complimentary event tickets
- Birthday and volunteering leave
- Wellbeing discounts & flu vaccinations
- Paid parental leave & free employee support (EAP)
- Global rewards and recognition
- Learning, development & career pathways
- A diverse, inclusive, and passionate team
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