Case Manager coordinating patient care at Advocate Health for optimal resource utilization and management. Collaborating with healthcare teams to ensure quality service and compliance in Macon, GA.
Responsibilities
Coordinates the patient’s care throughout their stay
Collaborates with the health care team in evaluating the appropriate use of resources, such as medications, procedures, protocols, and tests
Ensures progress towards departmental improvement goals relative to length of stay (LOS) and cost per case
Identifies need for referral to appropriate discipline
Participates in Care Conferences as requested
Engages in utilization management activities appropriate to the patient’s level of care
Maintains an informed status of reimbursement plans, requirements, and guidelines for hospitalization and alternate level of care services
Communicates status to the health care team
Contacts the attending physician and other health care providers whenever additional information is needed for assessment, care planning, or reimbursement purposes
Obtains insurer’s approval for services by providing the insurer with pertinent medical information
Ensures progress towards departmental goals for denial management
Collaborates with the health care team (nurse, pharmacist, physician, therapist, Physician) in monitoring appropriateness of test/procedures, medications, consultations, and treatment plans
In conjunction with Social Service, handles Hospital Issued Notice of Non-Coverage (HINN)
Coordinates insurance approvals and obtains pre-certs for all payer sources
Documents insurance information/authorization numbers in relative software applications
Documents calls and related information on designated forms
Establishes and maintains positive relationships with patients, physicians, allied professionals, and all peers
Supports facility internal and external customer service standards
Participates in training and development activities to enhance own knowledge and skills
Reviews all cases to assure admission criteria is met
Communicates to the physician if further documentation is needed by regulatory regulations
Assist with chart audits from outside insurance companies
Writes appeals as needed to insurance companies
Arranges peer to peer reviews with physicians and insurance companies
Reports any known compliance issues to Director and Assistant Director of Coordinated Care and Director of BH Financial Operations/Revenue Cycle Operations
Requirements
Bachelor's degree in Business, Education, Counseling, Human Services or related field from an accredited institute
Minimum of two years’ experience in the care of assigned patient population
Working knowledge of community resources
Expert knowledge of ICD, CPT, and HCPCS coding guidelines
Expert knowledge of medical terminology, anatomy, and physiology
Expert ability to identify coding quality issues/concerns and provide recommendations for improvement
Expert ability to analyze trends and data and display them in a statistical reporting format
Expert organization and communication (verbal and written) skills
Expert ability to effectively train others through oral and/or written methods
Expert organization, prioritization, and reading comprehension skills
Expert analytical skills, with high attention to detail
Expert knowledge of Microsoft Office, video and web conferencing, email, and experience with electronic coding and EHR systems or applications
Expert knowledge of care delivery documentation systems and related medical record documents
Expert interpersonal communication skills (oral and written) necessary to collaborate with Physicians, other clinicians, and Professional Coding Department team members and leadership
Ability to work independently and exercise independent judgment and decision-making
Ability to meet deadlines while working in a fast-paced environment
Ability to take initiative and work collaboratively with others
Strong sense of ethics
Experience with remote workforce operations required.
Benefits
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
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