About the role

  • Case Manager coordinating patient care at Advocate Health for optimal resource utilization and management. Collaborating with healthcare teams to ensure quality service and compliance in Macon, GA.

Responsibilities

  • Coordinates the patient’s care throughout their stay
  • Collaborates with the health care team in evaluating the appropriate use of resources, such as medications, procedures, protocols, and tests
  • Ensures progress towards departmental improvement goals relative to length of stay (LOS) and cost per case
  • Identifies need for referral to appropriate discipline
  • Participates in Care Conferences as requested
  • Engages in utilization management activities appropriate to the patient’s level of care
  • Maintains an informed status of reimbursement plans, requirements, and guidelines for hospitalization and alternate level of care services
  • Communicates status to the health care team
  • Contacts the attending physician and other health care providers whenever additional information is needed for assessment, care planning, or reimbursement purposes
  • Obtains insurer’s approval for services by providing the insurer with pertinent medical information
  • Ensures progress towards departmental goals for denial management
  • Collaborates with the health care team (nurse, pharmacist, physician, therapist, Physician) in monitoring appropriateness of test/procedures, medications, consultations, and treatment plans
  • In conjunction with Social Service, handles Hospital Issued Notice of Non-Coverage (HINN)
  • Coordinates insurance approvals and obtains pre-certs for all payer sources
  • Documents insurance information/authorization numbers in relative software applications
  • Documents calls and related information on designated forms
  • Establishes and maintains positive relationships with patients, physicians, allied professionals, and all peers
  • Supports facility internal and external customer service standards
  • Participates in training and development activities to enhance own knowledge and skills
  • Reviews all cases to assure admission criteria is met
  • Communicates to the physician if further documentation is needed by regulatory regulations
  • Assist with chart audits from outside insurance companies
  • Writes appeals as needed to insurance companies
  • Arranges peer to peer reviews with physicians and insurance companies
  • Reports any known compliance issues to Director and Assistant Director of Coordinated Care and Director of BH Financial Operations/Revenue Cycle Operations

Requirements

  • Bachelor's degree in Business, Education, Counseling, Human Services or related field from an accredited institute
  • Minimum of two years’ experience in the care of assigned patient population
  • Working knowledge of community resources
  • Expert knowledge of ICD, CPT, and HCPCS coding guidelines
  • Expert knowledge of medical terminology, anatomy, and physiology
  • Expert ability to identify coding quality issues/concerns and provide recommendations for improvement
  • Expert ability to analyze trends and data and display them in a statistical reporting format
  • Expert organization and communication (verbal and written) skills
  • Expert ability to effectively train others through oral and/or written methods
  • Expert organization, prioritization, and reading comprehension skills
  • Expert analytical skills, with high attention to detail
  • Expert knowledge of Microsoft Office, video and web conferencing, email, and experience with electronic coding and EHR systems or applications
  • Expert knowledge of care delivery documentation systems and related medical record documents
  • Expert interpersonal communication skills (oral and written) necessary to collaborate with Physicians, other clinicians, and Professional Coding Department team members and leadership
  • Ability to work independently and exercise independent judgment and decision-making
  • Ability to meet deadlines while working in a fast-paced environment
  • Ability to take initiative and work collaboratively with others
  • Strong sense of ethics
  • Experience with remote workforce operations required.

Benefits

  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program

Job title

Case Manager – Behavioral Health

Job type

Experience level

JuniorMid level

Salary

$27 - $40 per hour

Degree requirement

Bachelor's Degree

Location requirements

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