Document Control Manager ensuring compliant and accessible documentation across projects for a leading smart infrastructure solutions company.
About the role
- Associate Care Center Manager at Gateway Services Inc. overseeing second shift crematory operations and team leadership. Ensuring compliance, performance, and operational excellence for second shift.
Responsibilities
- Ownership over all second shift operations at the Care Center
- Ensure all activities on second shift are performed safely and that the Care Center is maintained in a compliant state
- Utilize Key Performance Indicators (KPIs) to set objectives and drive Care Center performance
- Analyze daily and weekly demand signals (intake) and manage on-time fulfillment of orders
- Coordinate labor requirements against demand
- Coordinate tools, operating supplies, packaging materials and products required to fulfill demand
- Resolve order exceptions as they arise, collaborating with appropriate team members to drive resolution
- Monitor pending deliveries and expedite past-due deliveries
- Ensure that all Health and Safety and Human Resource initiatives and procedures are implemented and managed appropriately during second shift
- Verify timecards of direct reports to ensure accurate payroll
- Coordinate or conduct training for all new and existing team members, including new hire training, PeT specific training
- Develop strong relationships with second shift team members and other stakeholders
- Ensure that work equipment is in good working order
- Participate in routine audits and continuous improvement activities
- Give input and direction to the hiring, promotion and separation of direct report positions
- Ensure that all Operational Excellence initiatives and procedures are implemented and managed appropriately at the Care Center
- Model and reinforce Gateway’s operational standards by deploying policies, standards, and procedures
- Audit the Care Center to identify and close gaps versus Gateway’s standards
- Be able to perform all operations and customer service duties including, but not limited to loading and unloading crematoriums, processing cremains, packaging, quality control and servicing a route as a driver/customer service representative.
- Additional duties as assigned.
Requirements
- High School Diploma or equivalent
- Certified in Pet Cremation
- Achieved hybrid status with relevant Grow with Gateway training completed
- Demonstrated ability to work all positions in the crematory
- Ability to motivate and empower team members
- Able to work independently with minimal supervision
- Excellent communication and personal skills, with the ability to build lasting relationships with stakeholders
- Ability to prioritize tasks and manage conflicting demands
- Demonstrated ability to identify key issues and propose practical solutions
- High level of integrity and work ethic.
Benefits
- 3 national medical plans that pay 100% after the members’ deductible and copays
- 2 national dental plans that cover many services at no cost to the plan members
- National vision plan
- Company paid Life/ AD&D and LTD for all full-time employees
- Chance to purchase additional Life/AD&D coverage at discounted rates
- Critical Illness, Accident and Pet insurance are offered as an employee’s choice
- Tax savings account: HSA, Health and Dependent Care FSAs
- 401(k) Retirement plan
- Potential for Career Growth
- Employee Assistance Program
- Paid Holidays & Time Off
- A Sense of Community
- Great Hearts & Minds Scholarship Program
- Gateway Tuition Reimbursement Program
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