Sachbearbeiter im Customer Service bei Promostore, einem führenden Werbeartikel - Dienstleister in Deutschland. Verantwortlich für Kundenberatung, Auftragseingänge und Kommunikation mit Lieferanten.
About the role
- Client Support Specialist in healthcare technology providing support through various channels. Involves diagnosing issues and ensuring effective communication with stakeholders.
Responsibilities
- Serve as point of contact for participants through emails, support tickets, and calls regarding questions about HIE support.
- Diagnose and resolve non-technical and technical issues.
- Manage user in the appropriate environment.
- Troubleshoot and resolve data and platform issues.
- Triage incoming service requests and escalate as needed.
- Maintain effective working relationships with internal stakeholders and external participants.
- Document outcomes of support in the ticketing system.
- Manage patient consent status in appropriate platform.
- Process Request for Information (ROIs) submitted by patients.
- Respond to support requests via email, ticketing system, or phone within SLA guidelines.
- Follow standard help desk procedures.
- Monitor call queue, call backlog, and open calls.
- Monitor logs, systems and/or accounts.
- Stay current with system information, changes, and updates.
- Provide after-hours support in on-call rotation.
- Provide tier 1 internal helpdesk support for contexture employees and escalate tier 2 issues as needed.
- Works with vendor support contacts to resolve technical issues.
- Works collaboratively with IT and BAM team to ensure business applications systems are used in accordance with approved Contexture role-based access control policy.
- Performs other related duties as assigned.
Requirements
- Minimum of 2+ years’ experience in operational support of health information technologies, customer service, and healthcare required.
- High school diploma or GED required.
- Bachelor's Degree in information technology, computer science, or business administration or related field preferred.
- Working knowledge of helpdesk processes and procedures.
- Working knowledge of basic computing hardware including laptop and desktop computers.
- Working knowledge of Microsoft Windows and Microsoft Office / Microsoft 365.
- Analytical and organizational skills.
- Excellent written and oral communication skills.
- Attention to detail.
- Ability to build and maintain respectful, professional, and productive relationships with both internal and external stakeholders.
- Manage competing priorities in a complex and dynamic environment.
- Knowledge of service ticketing practices and procedures.
- Knowledge and experience of customer service practices.
- Position requires the ability to listen and follow oral and written instructions.
- Advanced knowledge of Microsoft Word, Excel, and customer relationship management (CRM) software.
- Knowledge of and experience in the capabilities of desktop, laptop, telephone, and video technologies.
- Understanding of how Okta or other Multi-factor authentication tools operate.
- Advanced knowledge of Microsoft office suite (Word, Excel, and PowerPoint).
- Knowledge of Microsoft Teams.
Benefits
- The organization provides a comprehensive benefits package. For details, please request a Benefit Summary from Human Resources.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
As a Customer Support and Success Manager, guide craftsmen through digital processes using Craftnote. Engage with customers and enhance their experience with tailored onboarding and support.
Customer Service Representative handling inquiries from Italian and Spanish shops via phone and email. Resolving customer queries and maintaining shop data for e - commerce.
Customer Service role handling inquiries via phone and email for the Polish E - commerce shop. Involves customer support and web shop management.
Customer Service Agent in Mississauga, Ontario, supporting clients and operations. Involves customer inquiries, internal communications, and improving operational efficiency.
Customer Success Specialist providing support for SimplePractice platform inquiries in Mexico City. Engaging with customers via email, chat, and calls to enhance their experience with our product.
Customer Experience Executive at Queensmith facilitating post - sale and post - appointment customer journeys while ensuring order progression and payments. Collaborating with teams to enhance customer engagement.
Customer Care Specialist ensuring world - class service for Culligan Quench. Involves processing orders, billing inquiries, and fostering client relationships.
Commercial Support Specialist in a leading biopharmaceutical company handling procurement processes and supplier communications. Collaborating on internal meetings and supporting business units while maintaining patient records.
Bilingual Customer Service Representative for Auto Claims supporting customers in English and French. Engaging with inquiries and processing claims while ensuring quality service and support.