Customer Service Technician at Affinity Water managing below ground network operations and ensuring quality customer experience in Bushey. Reporting and investigating enquiries while preserving water quality and regulatory standards.
About the role
- Client Support Specialist providing support to customers through established communication channels in a hybrid role. Delivering quality service and contributing to team initiatives in a growing tech company.
Responsibilities
- Offer timely and professional support to clients via phone and Intercom
- Apply standard procedures to address inquiries
- Help maintain positive client relationships
- Participate in regular team meetings and training sessions
- Collaborate with colleagues on content creation tasks
- Contribute to a supportive team atmosphere
Requirements
- 1+ years of customer service experience
- Ability to effectively communicate verbally and in writing
- Experience with Salesforce and Intercom preferred
- Basic technical skills with curiosity and a desire to learn new software products
Benefits
- health, dental, and vision coverage
- disability insurance
- life insurance
- PTO
- 401(k) plan
Job title
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Experience level
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Location requirements
Customer Service Technician ensuring water quality and customer satisfaction by managing below ground networks for Affinity Water. Responsible for investigations and operational decision - making in Harlow.
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