Customer Success Manager enhancing client outcomes through bridge building in facility management software. Supporting public organizations with a focus on relationship management and software training.
About the role
- Client Success Associate engaging with clients at Gartner to maximize their investment and satisfaction. Partnering with professionals across various industries to deliver value and satisfaction.
Responsibilities
- Partner with clients ranging from senior C-levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices
- Deliver value to decision makers and drive Gartner growth by working as part of a service team
- Identify client priorities and understand how to align Gartner's resources to provide best in class service
- Collaborate with internal Gartner stakeholders to drive service delivery & business results
- Leverage insights & metrics to drive continuous client engagement, satisfaction, retention and growth
Requirements
- Bachelors degree is preferred
- 6+ months relevant professional and/or internship experience
- Proven track record of success fueled by a passion for delighting clients
- Strong communication, collaboration, prioritization, critical thinking, and influencing skills
- Must be bilingual English and Spanish
Benefits
- Competitive salary
- Generous paid time off policy
- Charity match program
- Medical, Dental & Vision Plans
- Parental Leave
- Employee Assistance Program (EAP)
- 401K matching and more!
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