CA
Capital.comClient Service Specialist, English
Client Service Specialist in a leading trading platform. Supporting clients at all levels through various communication channels with a focus on building trust and satisfaction.
About the role
- Support German and international customers in German and English regarding Clearstream processes (Settlement, Corporate Actions, Income, Cash Management)
- Provide day-to-day support on the use of Clearstream Banking’s products and services
- Investigate, monitor, record and resolve client queries received via telephone or email
- Work within an international cross-location team and coordinate with other locations as needed
- Escalate and document issues with potential financial impacts and follow up until resolution
Requirements
- University degree in finance, economics, IT, or equivalent training with professional experience
- Entrepreneurial skills: high responsibility & results orientation
- Strong self-starter, outcome-focused
- Comfortable with continuous change and seeking challenges
- High problem-solving and analytical skills; sound understanding of process flows
- Good conceptual thinking, organizational and communication skills
- Strong learning and development potential
- Protruded service orientation with excellent telephone representation and soft skills
- Ability to work in a team in a changing and potentially stressful environment with direct client contact and potential financial impacts
- Flexibility to travel occasionally to other Deutsche Börse locations (Frankfurt / Luxembourg)
- Ability to support customers in German and English
Benefits
- Hybrid Work and Flexible working hours
- Work from abroad - 12 days of remote work from EU countries per year
- Pension fund contribution - 3% of your gross salary (5% after 5 years with us)
- Health & Wellbeing - fully covered Multisport card, life & accident insurance, sick days and 100% salary contribution during sick leave (up to 56 days)
- 25 vacation days
- Mobility - fully covered public transport in Prague & free parking
- Flexible Benefit Account (Pluxee) - 1200 per month
- Group Share Plan - discount on company shares
- Personal Development - annual budget of €690
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
CA
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