CA
Capital.comClient Service Specialist, English
Client Service Specialist in a leading trading platform. Supporting clients at all levels through various communication channels with a focus on building trust and satisfaction.
About the role
- Client Services Associates are the first point of contact for clients, ensuring an exceptional customer experience with Capital IQ Solutions products.
- Helping clients to navigate and extract data from the S&P Global Market Intelligence product range.
- Provide assistance with building models using the S&P Global Market Intelligence Excel Plug-in.
- Liaising with the content, commercial and technical teams to address any client queries and ensure our data is maintained to the highest standards.
- Proactively reaching out to clients to deliver demos and train them on our various offerings as skills develop.
- Developing an understanding of the client’s workflow prior to the training and provide tailored instructional content to help clients maximize their usage of the product range.
- Participate in an intensive training schedule covering Capital Markets, S&P Capital IQ Platform, and Excel Plug-in and on-the-job learning.
Requirements
- Ability to join a class of new hires in January 2026
- BSc or BA degree, or equivalent graduated no later than January 2026
- Background in Business, Economics or Finance beneficial but not necessary
- Fluency in French or German languages
- Excellent written and verbal presentation and communication skills
- Passion in building relationships with finance professionals
- Ability to effectively multitask, prioritise and work in a team
- Positive, flexible and proactive with a "can do" attitude
Benefits
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: Perks for partners and little ones, with some best-in class benefits for families.
- Beyond the Basics: Retail discounts and referral incentive awards.
- Hybrid work model: Work in a hybrid model with two days required in the office.
Job title
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CA
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