Team Leader managing KYC/AML processes at Vistra Global Services in Mauritius. Leading a team and ensuring compliance with policies and procedures in the onboarding process.
About the role
- Client Services Analyst overseeing client services and relationships while managing expectations and technical issues for their service delivery. Supporting customer needs and building rapport.
Responsibilities
- Oversee every aspect of the client experience
- Build strong rapport with clients and their teams
- Address customer support issues to exceed expectations
- Interpret and understand KPI’s, contracts, and SLA’s
- Partner with the Project Management Team on implementation of projects through closure
Requirements
- Minimum of 2 years’ experience using a case management system (Salesforce is preferred)
- Previous experience delivering customer service across a diverse portfolio of software products in a SaaS environment
- Strong demonstrated oversight for handling complex client issues
- 3PL is highly preferred working with premium brands
- Background with Continuous Improvement and Project Management is recommended
- Demonstrated computer proficiency and working knowledge of Word, Excel, PowerPoint, and Outlook
- Strong written communication skills
- Comfortable and effective verbal communication
- Critical thinking/problem solving abilities
Benefits
- Hybrid working model
- Paid time off
- Professional development opportunities
Job title
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