CA
Capital.comClient Service Specialist, Arabic
Client Service Specialist supporting clients at all levels in a leading trading platform. Engaging with clients through various channels to ensure satisfaction and provide assistance.
About the role
- Receive and respond to inbound customer inquiries from members and providers
- Perform outreach to providers and members
- Provide program support for contract members
- Provide technical and administrative support for various contracts, including support of internal applications and tools
- Ensure customer satisfaction and meet contract-specific service level agreements
- Answer general inquiries, troubleshoot issues, schedule/reschedule assessments, and perform other administrative responsibilities
- Demonstrate professionalism through written and verbal communication using multiple methods
- Perform data entry and prepare and distribute correspondence following standard operating procedures
- Listen to concerns, analyze information, recommend solutions, and confirm customer satisfaction
- Work as an engaged team member to provide feedback and suggest improvements
- Perform miscellaneous duties as assigned
Requirements
- High school diploma and/or equivalent
- 1 - 2 years’ experience working in a customer service environment
- Demonstrated experience working in a fast-paced and deadline driven environment
- Excellent verbal and written communication skills
- Intermediate PC skills
- Proficiency in all Microsoft Office products
- Ability to triage issues and handle multiple tasks at the same time
- Keyboarding equivalent 50 words or more per minute
- Ability to maintain regular and predictable attendance
- Call center experience preferred
- Health care or insurance experience preferred
- Certified Medical Assistant designation preferred
- Bilingual skills preferred
- Telligen will not provide sponsorship for this position; must be authorized to work without sponsorship
Benefits
- 100% employee-owned company
- Temporary position with possibility of conversion to full-time employment based on performance and business needs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
CA
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