Customer Service Representative managing customer orders and inquiries for Abracon, LLC in Bee Cave, TX. Responsible for resolving discrepancies and maintaining customer satisfaction through effective communication.
About the role
- Client Service Advisor managing a variety of client portfolios in the insurance domain. Working collaboratively in the Lyon office to ensure client satisfaction and efficient service.
Responsibilities
- Manage a portfolio of clients for our Lyon office
- Ensure the correct issuance of insurance certificates and follow up on responses from insurance companies for delivery to clients
- Monitor updates to sums insured
- Verify consistency with existing policies/records
- Update contact details of stakeholders between valuation cycles
- Provide telephone support to clients
- Draft policy endorsements under the responsibility of Specialized Advisors
- Calculate premiums and ensure correct issuance and distribution of invoices/billing
- Monitor payments and handle dunning procedures/formal notices
- Work on lines such as Motor (Auto), Liability (RC), RCD, DAB
Requirements
- Previous experience in a similar role
- Strong interpersonal skills and ability to work effectively in a team
- Autonomous, rigorous, and customer-service oriented
- Comfortable with Microsoft Word and Excel
- English language proficiency would be an advantage
Benefits
- Development opportunities
- Collaborative and supportive work environment
- Managerial support
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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