Customer Service Specialist managing inbound calls for mortgage loan inquiries. Delivering accurate information and resolving customer queries following company regulations.
About the role
- Customer Service Associate Representative answering patient inquiries and helping with pharmacy benefits at Accredo. Ensuring a high level of care and empathy in service, based in Honolulu, HI.
Responsibilities
- Respond to phone inquiries from patients
- Assist patients with prescription refills and scheduling shipments
- Address billing questions and document all interactions
- Use expert listening skills to address patient concerns empathetically
Requirements
- High School Diploma / GED required
- 1 year of relevant call center experience preferred
- 1 year previous medical insurance or pharmacy experience preferred
- General PC knowledge including Microsoft Office and Outlook
- Excellent communication skills (verbal and written)
- Empathetic and genuine customer service skills
- Candidates must live on the island of Oahu
Benefits
- Medical, vision, dental, and wellness programs
- 401(k)
- Company paid life insurance
- Tuition reimbursement
- A minimum of 18 days of paid time off per year
- Paid holidays
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Experience level
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Degree requirement
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