Trading Support Specialist at SSW - Trading handling post - trade operations and reporting within a hybrid finance team. Collaborating on key metrics and process optimization in the trading environment.
About the role
- Customer Service Representative managing customer orders and inquiries for Abracon, LLC in Bee Cave, TX. Responsible for resolving discrepancies and maintaining customer satisfaction through effective communication.
Responsibilities
- Enter and verify customers’ orders are placed correctly
- Work closely with customers to resolve any order discrepancies in a timely manner
- Regularly review customers backlog of open orders
- Review any order changes submitted and once approved update system accurately
- Expedite any urgent or late orders
- Manage email inbox effectively and in an organized manner
- Respond to customers in a timely manner
Requirements
- High School Diploma or GED
- Minimum 1 -2 years of experience in Customer Service-related field is preferred
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