Legal Assistant responsible for managing legal cases and data protection inquiries within Höffner. Collaborating with various departments and ensuring compliance with GDPR requirements.
About the role
- Facilitate the execution of TreviPay's Standard Operating Procedures (SOP) to support B2B collection efforts
- Provide an elite customer experience in all interactions via phone, email and meeting, with both internal and external stakeholders
- Answer incoming phone calls, make outbound calls, and successfully respond to customer inquiries
- Meet/exceed departmental KPI's (past-due rate, 60+%)
- Demonstrate the ability to meet/exceed both quality and productivity performance expectations
- Respond to customer/client inquiries in an accurate and timely manner
- Respond to requests for information, such as payment history and open invoice requests, and navigate core systems as needed
- Demonstrate the ability to solve for root cause, helping to set customers up for future success
- Work on a variety of collections and AR duties within B2B programs and interact with internal teams, external clients, customers and merchants
Requirements
- 0-1 years of experience preferred
- High School/ College/ Bachelor Degree preferred
- Ability to multi-task and make routine decisions
- Ability to work quickly and accurately simultaneously
- Ability to meet deadlines
- Customer-centric focus and professional demeanor
- Strong communication skills including writing, speaking and active listening
- Positive attendance, dependability, and reliability
- Proven ability to assess, prioritize, and balance daily workload
- Proficient knowledge of Windows applications, including Outlook, intermediate Word, and Excel
- Attention to detail
- Listens with empathy
Benefits
- Competitive salary
- Paid parental leave
- Generous paid time off
- Medical, dental, vision, FSA, Life/AD&D, long and short term disability
- 401K matching
- Employee referral program
- Work/life balance makes us all more effective
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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