Sr Onboarding EAR Specialist managing onboarding processes within Ameriprise Financial. Partnering with local operations leaders and mentoring teams in various states and regions.
About the role
- Self-motivated Accounts Receivable Specialist facilitating B2B payments and customer inquiries. Collaborating with internal teams and maintaining client relationships in a hybrid work environment.
Responsibilities
- Meet or exceed all criteria and expectations of a CARS I
- Establish and maintain relationships with strategic customers
- Communicate directly and regularly with TreviPays’ client regarding key client customers
- Subject Matter Expert in AR and/or fluent in multiple AR programs/systems
- De-escalate challenging customers, clients or merchants.
- Provide primary support for escalated inquiries from internal and external customers
- Recognize and resolve complex issues quickly, conducting research and analysis as necessary to solve outstanding receivable balances
- Assist with training and mentoring Accounts Receivables Specialists
- Tactfully navigate challenging conversations while adapting to various communication styles
- Minimal travel to customer locations as needed to build and maintain relationships
- Required to exceed the expectations for department metrics, program Service Level Agreements and department Service Level Standards
- Illustrate initiative; proactively contact customers and merchants to address, identify and determine the root cause of issues
- Ability to act as a shift point of contact providing direction to the team while ensuring appropriate coverage is met
- Serve as a leader for TreviPay policies/procedures
- Maintain existing process and procedure documentation to ensure documents are always current.
- Assist in creating documentation for new processes and procedures
- Demonstrate professionalism: Maintain accountability, promote respect, stay work-focused, be punctual, demonstrate positive attitude, minimize conflict, encourage others
- Help create a culture of excellence by exceeding expectations for metrics and SLAS; providing ongoing learning sessions and collaborating with team and Leadership
- Provide assistance to internal departments to address program challenges impacting clients, merchants and customers, including after hours on call issues and incident management
- Proactively identify process enhancements that will improve department results and efficiencies
- Conduct testing and QA of the system including escalating system defects ensuring resolution
- Assist Leadership team in completing Receivable tasks for new program implementations.
Requirements
- 2 years related accounts receivable experience or the equivalent combination of education and experience
- Fully fluent in Dutch & English
- Strong ability to resolve challenging customer situations
- Solid negotiation skills under difficult circumstances
- Excellent listening skills
- Coachable with ability to improve performance based on feedback
- Highly competent with Outlook, Word and Excel
- Must be willing to share information, advice, and suggestions to help others to be more successful
- Ability to consistently exceed expectations in an ever-changing environment
- Proven ability to prioritize multiple tasks
- Strong critical thinking and analytical skills
- Professional written and verbal communication skills
Benefits
- Competitive salary
- NS Business Card
- 26 vacation days annually at full-time employment
- Pension plan with Nationale nederlanden
- Casual environment and dress
- Employee referral program
- Professional, Innovative and highly collaborative team
- Hybrid work
- Competitive bonus scheme
- Days off for volunteer work
- Fun activities and company outings
- Fruit at work
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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