Collecting agency specialist handling detailed correspondence and inquiries with debtors and attorneys. Independent decision - making regarding collections processes and preparation of legal documentation.
About the role
- Accounts Receivable Clerk managing incoming payments and client relationships at Gills Point S. Ensuring accuracy in invoicing and collaborating with internal teams to process transactions.
Responsibilities
- Each day, process and post incoming customer payments
- At end of each day, reconcile and review accuracy of payment postings
- Make sure client accounts are accurate and up to date
- Collaborate with internal teams as needed (sales, support, finance) to ensure smooth processing of transactions
- Communicate with clients via e-mail or phone to:
- Answer questions about the customer’s account balance
- Send invoice copies and account information as requested
- Explain company policies about billing and payment options
- Call clients with overdue balances to provide friendly reminders
- Maintain accurate records of client communications and account updates
- Resolve payment issues/disbursements, based on client circumstances and internal guidelines
- Follow the company’s collections processes on overdue accounts
Requirements
- 3 - 5 years of experience in billing, collections, sales, or customer service
- Excellent phone presence and communication skills—you’re confident, clear, and kind
- Good writing skills
- Strong attention to detail and good organizational habits
- Comfortable with spreadsheets, billing platforms HITS or willing to learn
- Bilingual or multilingual skillls
Benefits
- Paid time off
- Stable working hours
- Excellent Training – with opportunities for training and career advancement
- Medical, dental, vision, LTD, STD, Life Insurance, and Accidental Benefits are available after 60 days.
- Competitive wages
- 401(k) savings plan with company match
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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