About the role

  • Each day, process and post incoming customer payments
  • At end of each day, reconcile and review accuracy of payment postings
  • Make sure client accounts are accurate and up to date
  • Collaborate with internal teams as needed (sales, support, finance) to ensure smooth processing of transactions
  • Communicate with clients via e-mail or phone to:
  • Answer questions about the customer’s account balance
  • Send invoice copies and account information as requested
  • Explain company policies about billing and payment options
  • Call clients with overdue balances to provide friendly reminders
  • Maintain accurate records of client communications and account updates
  • Resolve payment issues/disbursements, based on client circumstances and internal guidelines
  • Follow the company’s collections processes on overdue accounts

Requirements

  • 3 - 5 years of experience in billing, collections, sales, or customer service
  • Excellent phone presence and communication skills—you’re confident, clear, and kind
  • Good writing skills
  • Strong attention to detail and good organizational habits
  • Comfortable with spreadsheets, billing platforms HITS or willing to learn
  • Bilingual or multilingual skillls

Benefits

  • Paid time off
  • Stable working hours
  • Excellent Training – with opportunities for training and career advancement
  • Medical, dental, vision, LTD, STD, Life Insurance, and Accidental Benefits are available after 60 days.
  • Competitive wages
  • 401(k) savings plan with company match

Job title

Accounts Receivable

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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