Hybrid Client Account Management Lead

Posted 3 weeks ago

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About the role

  • Lead and co-create onboarding and engagement strategies for segment with Head of Client Account Management, Head of CBB Sales Teams and Marketing Channel Lead to maximize best client experience throughout their lifetime.
  • Lead and develop a high-performing team of CAMs across two core functions: Partner Portfolio Management and Sales & Implementation Support.
  • Provide technical and strategic guidance to CAMs, ensuring they are equipped to handle complex partner interactions and software-related challenges.
  • Achieve portfolio growth targets, analyze and report on teams performance to quantitative and qualitative goals, including attrition, retention, cross-sell and referrals to Bank.

Requirements

  • 5+ years in partner management, client success, or technical account management.
  • 2+ years in a leadership role with direct reports.
  • Background in fintech, SaaS, or enterprise software environments.

Benefits

  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Job title

Client Account Management Lead

Job type

Experience level

Senior

Salary

$94,010 - $110,600 per year

Degree requirement

Bachelor's Degree

Location requirements

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