Lead and co-create onboarding and engagement strategies for segment with Head of Client Account Management, Head of CBB Sales Teams and Marketing Channel Lead to maximize best client experience throughout their lifetime.
Lead and develop a high-performing team of CAMs across two core functions: Partner Portfolio Management and Sales & Implementation Support.
Provide technical and strategic guidance to CAMs, ensuring they are equipped to handle complex partner interactions and software-related challenges.
Achieve portfolio growth targets, analyze and report on teams performance to quantitative and qualitative goals, including attrition, retention, cross-sell and referrals to Bank.
Requirements
5+ years in partner management, client success, or technical account management.
2+ years in a leadership role with direct reports.
Background in fintech, SaaS, or enterprise software environments.
Benefits
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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