Account Manager intern contributing to customer relations, commercial connections, and cross - functional projects at Rue des Vignerons. Engaging with wine tourism and enhancing partner relations.
About the role
- Renewal Account Manager handling renewals and growth strategies for LATAM customers at Rapid7. Building customer relationships and collaborating with teams to drive retention and expansion.
Responsibilities
- Independently manage renewal motions for a defined portfolio of existing customers in Latin America (LATAM)
- Build and maintain relationships with key decision-makers, procurement, and channel partners
- Identify expansion opportunities and partner with Sales and Customer Success to grow existing accounts
- Ensure forecast accuracy, timely renewals, and alignment with Rapid7’s commercial objectives
- Own the full renewal lifecycle for assigned accounts, from outreach to contract completion
- Proactively engage customers and partners to confirm renewal intent and resolve blockers ahead of expiration
- Negotiate renewal terms that balance customer outcomes with company goals
- Ensure accurate, on-time renewals through close coordination with Sales Operations, Finance, and Channel teams
- Conduct renewal review calls with customers and partners to understand business priorities, usage, and budget cycles
- Maintain strong working relationships with internal account teams and customer stakeholders
- Identify and qualify upsell and cross-sell opportunities within assigned accounts
- Collaborate with Channel Account Managers and resellers to ensure renewal alignment and customer satisfaction
- Maintain accurate renewal forecasts and documentation in Salesforce, Clari, and internal reporting tools
- Analyze renewal data to identify trends, risk indicators, and process improvement opportunities
- Support the development of renewal playbooks, best practices, and enablement content for team use
- Collaborate with leadership to refine renewal playbooks & best practices
- Provide training, peer mentorship, or feedback to newer team members
- Participate in special projects or initiatives to improve renewal workflows and customer retention processes.
Requirements
- 2+ years of SaaS renewals, account management, or commercial ownership experience with measurable retention success
- Fluency in Spanish language; Portuguese fluency highly preferred.
- Strong commercial acumen and negotiation skills
- Excellent communication and executive presence with the ability to influence customer and partner decisions
- Strong proficiency in Salesforce and other CRM or forecasting tools
- Analytical mindset and ability to interpret customer and renewal data
- Collaborative, organized, and proactive - able to manage multiple priorities in a fast-paced environment
- Cybersecurity or technology industry experience preferred.
Benefits
- Hybrid work environment: three days in-office; two days remote.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Account Manager for Rue des Vignerons, enhancing relationships in the wine tourism sector. Focused on partner support, sales, and client satisfaction in Toulouse.
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