Relationship Manager at PNC managing client relationships within Business Banking. Focused on growing sales, revenue, and client engagement in the Greater Phoenix Market.
About the role
- Client Success Manager at FIS driving value realization for a scaled client portfolio. Collaborating across teams to provide high-quality client support and product guidance.
Responsibilities
- Serve as a subject matter expert for assigned solutions, providing guidance to clients focused on adoption, optimization, and value realization.
- Manage a scaled portfolio of clients, prioritizing engagement based on client needs, health indicators, and business impact.
- Proactively engage clients at key lifecycle moments through time bound, needs based interactions.
- Analyze product usage and client health data to identify risks, improve adoption, and support retention.
- Collaborate cross functionally with Sales, Product, Support, and Professional Services to resolve issues and deliver successful outcomes.
- Capture and communicate client feedback and insights to internal teams to help improve products and client experiences.
- Identify and surface expansion signals and value insights to Sales partners as appropriate.
- Contribute to renewal efforts by articulating the value clients have realized from FIS solutions.
Requirements
- 5–7 years of experience in Client Success, Account Management, Client Service/Support, or similar client facing roles
- Bachelor’s degree or equivalent relevant experience; experience in financial services or fintech preferred
- Strong ability to communicate business value clearly and effectively to a variety of client stakeholders
- Analytical mindset with experience using data and reporting tools (e.g., Tableau or similar) to generate insights
- Excellent communication and presentation skills
- Proven ability to manage multiple client interactions simultaneously and thrive in a fast paced, on demand environment
- Strong collaboration skills and comfort working across sales, technical, and operational teams
Benefits
- A voice in the future of fintech
- Continuous learning and development opportunities
- A collaborative and inclusive work environment
- Opportunities to give back to the community
- Competitive salary and comprehensive benefits
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