Apprenti Service Sales Support au sein du Groupe CMA CGM, répondant aux demandes des clients et gérant les cotations. Collaboration avec les équipes commerciales et interne pour optimiser les processus.
About the role
- Clerk Support Supervisor ensuring effective support to customers and resolving their queries through a support team. Analyzing feedback and operational data for service quality improvement.
Responsibilities
- Strategizing and monitoring daily activities of clerk support operations, assisting where required.
- Overseeing and assessing clerk support staff activities, and providing them with regular performance-related feedback.
- Train staff in clerk support areas and company policies.
- Investigating and resolving clerk support complaints.
- Assisting with the development and implementation of support policies, maintaining documentation pertaining to clerk support department activities.
- Generate reports on team performance, analyzing data to identify trends, issues and opportunities for improvement.
- Constantly coordinate with Legal & Compliance for the correct execution of claims, writings or complaints from end customers.
Requirements
- College in related areas such as Business Administration, Communications or similar.
- 2 years' experience managing customer service or support teams, preferably in the sales or financial sector.
- Solid knowledge of the main key performance indicators of customer experiences, in consumer law.
- Consumer protection and defense code.
- Knowledge of customer relationship management (CRM) software to manage customer interactions (Zendesk), track issues and analyze data (Excel and google sheets, Power BI or any other desirable)
- Ability to effectively lead and motivate a team.
- Problem-solving skills to maintain high levels of customer satisfaction.
- Ability to focus on the customer, sense of urgency and handling difficult situations under pressure.
Benefits
- Health Insurance - Company funded for employee and immediate family. Capped at R9360.00
- Life insurance - Company funded
- Pension Fund
- Vacations 20 days
- Phone finance, Headphone, home office equipment and wellness perks.
- $2,000 USD annual Co-working Travel perk
- $2,000 USD annual Professional Development perk
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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