About the role

Claims Manager leading fraud control strategies at Intact to reduce exposure to fraud losses. Managing investigations and providing technical expertise to ensure efficient work processes and quality service.

Responsibilities

Work with the Director to develop solutions utilizing our various fraud tools to reduce the organization’s exposure to fraud losses, improve fraud controls, and provide information for other ancillary purposes.
Manage highly sensitive investigations involving multiple stakeholder interests including other regulatory and investigative authorities.
Liase with IBC and Crown Attorneys in preparation of physical evidence and briefing materials.
Appear as witness and give evidence during trials.
Ensure investigations are objective, fair, thorough, unbiased and timely.
Manage the day-to-day operation of the ISU teams to ensure results produced meet team, department, corporate, Provincial and regulatory standards and goals; provide regular feedback to leadership on results.
Manage the Investigative Team by setting and monitoring goals and objectives; evaluating performance; and holding regular status meetings to keep staff informed of changes and new projects.
Review metrics and report to Director and VP.
Maintain effective communication links with the COE's and ensure standardized IS workflow processes with the SHU teams.
Provide effective leadership, responsible for recruiting, coaching and mentoring Direct resources within budget allocation and ensure adherence to corporate policies and standards.
Accountable for the overall engagement of the ISU creating agility in a dynamic changing environment.

University degree or any combination of training and experience deemed relevant for the role
Experience with fraud investigation protocols is an asset or prosecution
Three years’ experience at supervisory level or equivalent work experience
Leadership, coaching and career development skills
Strong technical skills in automobile, accident benefits, and/or property claims
Analytical skills to deal with policy, legal and regulatory interpretation and implementation
Sense of urgency and willingness to manage a changing schedule due to unpredictable events
Proven experience with successful change management initiatives
Strong ability to collaborate and influence diverse groups
Strong communication and negotiation skills

A financial rewards program that recognizes your success
An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
An extensive flex pension and benefits package, with access to virtual healthcare
Flexible work arrangements
Possibility to purchase up to 5 extra days off per year
An annual wellness account that promotes an active and healthy lifestyle
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
Inspiring leaders and colleagues who will lift you up and help you grow
A Community Impact program, because what you care about is a part of what makes you different.