Hybrid Claims Manager – Investigative Services

Posted last week

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About the role

  • Work with the Director to develop solutions utilizing our various fraud tools to reduce the organization’s exposure to fraud losses, improve fraud controls, and provide information for other ancillary purposes.
  • Manage highly sensitive investigations involving multiple stakeholder interests including other regulatory and investigative authorities.
  • Liase with IBC and Crown Attorneys in preparation of physical evidence and briefing materials.
  • Appear as witness and give evidence during trials.
  • Ensure investigations are objective, fair, thorough, unbiased and timely.
  • Manage the day-to-day operation of the ISU teams to ensure results produced meet team, department, corporate, Provincial and regulatory standards and goals; provide regular feedback to leadership on results.
  • Manage the Investigative Team by setting and monitoring goals and objectives; evaluating performance; and holding regular status meetings to keep staff informed of changes and new projects.
  • Review metrics and report to Director and VP.
  • Maintain effective communication links with the COE's and ensure standardized IS workflow processes with the SHU teams.
  • Provide effective leadership, responsible for recruiting, coaching and mentoring Direct resources within budget allocation and ensure adherence to corporate policies and standards.
  • Accountable for the overall engagement of the ISU creating agility in a dynamic changing environment.

Requirements

  • University degree or any combination of training and experience deemed relevant for the role
  • Experience with fraud investigation protocols is an asset or prosecution
  • Three years’ experience at supervisory level or equivalent work experience
  • Leadership, coaching and career development skills
  • Strong technical skills in automobile, accident benefits, and/or property claims
  • Analytical skills to deal with policy, legal and regulatory interpretation and implementation
  • Sense of urgency and willingness to manage a changing schedule due to unpredictable events
  • Proven experience with successful change management initiatives
  • Strong ability to collaborate and influence diverse groups
  • Strong communication and negotiation skills

Benefits

  • A financial rewards program that recognizes your success
  • An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
  • An extensive flex pension and benefits package, with access to virtual healthcare
  • Flexible work arrangements
  • Possibility to purchase up to 5 extra days off per year
  • An annual wellness account that promotes an active and healthy lifestyle
  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
  • A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
  • Inspiring leaders and colleagues who will lift you up and help you grow
  • A Community Impact program, because what you care about is a part of what makes you different.

Job title

Claims Manager – Investigative Services

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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