About the role

Customer Journey Manager responsible for optimizing customer experiences in the Data team within the Cards Platform. Collaborating across functions to ensure effective journey design and integration.

Responsibilities

Partner with key members of the Credit Card teams and elsewhere to translate business and analytical requirements into GCP data solutions, ensuring they align with our strategic objectives.
Play a leading role in making sense of customer insights and incorporating them into prioritisation and design decisions.
Work closely with various functions such as Data Engineering to ensure data solutions are seamlessly integrated aligned to business needs.
Recognise and address shortcomings in existing processes, systems, and procedures using your proven analysis and problem-solving skills.
Act as a champion for the customer, ensuring their voice is heard and their needs are met in all product decisions.
Develop personal capabilities through formal and informal training opportunities while mentoring others as needed.
Respond to individual and team goals, investing in personal performance by improving your own skills and capabilities.
Support outcomes by carrying out research using existing systems and protocols.
Analyse and evaluate the feasibility of sophisticated products/services proposals, making vital adjustments with mentorship from senior colleagues or by leading a specialist team.
Partner with experienced teammates to establish and integrate elements of a long-term planning system.

Demonstrable experience in product management, with a focus on customer journey mapping and optimisation ideally in a data environment.
Strong analytical skills, interpret sophisticated data and translate insights into actionable strategies.
Excellent written and verbal communication skills tailored to various audiences.
Strong grasp of technology and its utilisation in improving customer experiences.
Demonstrated ability to identify and implement process improvements.
Capability to work within established data management systems and procedures.
Dedication to personal growth and fostering the growth of others.
Flexibility: Ability to thrive in a fast-paced, dynamic environment and effectively prioritise tasks.
Strong problem-solving abilities with a proactive approach to identifying and addressing challenges.
Highly Desirable: Working knowledge of data delivery, GCP technology is advantageous.
Proven experience using Agile/Scrum methodologies and tooling (JIRA/Confluence).
Credit Card product and system knowledge.
Experience of regulatory change initiatives and governance.
Demonstrates a growth learning mindset, open to new experiences to intentionally grow their individual and team Skill.