Provides administrative services for corporate sales and generates sales forecasts and reports. Ensures timely client information delivery and compliance with legal reporting.
About the role
- Claims Analyst/Administrator providing first-class service to beneficiaries and clients at MercerMarsh. Focusing on claims processing within a master trust environment with empathy training.
Responsibilities
- Communicate effectively with clients, colleagues, trustees and providers, including drafting professional correspondence.
- Adhere to MercerMarsh Benefits processes and maintain accurate records in our systems to meet set targets.
- Take ownership of your tasks and proactively manage your workload to ensure timely delivery.
- Partner with internal and external stakeholders to provide the best service for our clients.
- Handle client and member queries (both verbal and written) in line with service level agreements, ensuring quality through a right-first-time approach.
Requirements
- Knowledge and experience of master trusts/corporate trusts.
- Proven track record of delivering first-rate customer service.
- Understanding of group risk/trust benefits.
- Strong organizational skills with the ability to manage a diverse portfolio of clients and stakeholders.
- Excellent verbal communication skills, with experience in call handling.
Benefits
- Professional development opportunities
- Interesting work
- Supportive leaders
- Vibrant and inclusive culture
- Range of career opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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