Account Administrator role focused on providing operational assistance to roadside assistance programs at AAA. Prepare data reports and serve as support to Account Executive(s) and address client issues.
About the role
- Claims Analyst/Administrator providing first-class service to beneficiaries and clients at MercerMarsh. Focusing on claims processing within a master trust environment with empathy training.
Responsibilities
- Communicate effectively with clients, colleagues, trustees and providers, including drafting professional correspondence.
- Adhere to MercerMarsh Benefits processes and maintain accurate records in our systems to meet set targets.
- Take ownership of your tasks and proactively manage your workload to ensure timely delivery.
- Partner with internal and external stakeholders to provide the best service for our clients.
- Handle client and member queries (both verbal and written) in line with service level agreements, ensuring quality through a right-first-time approach.
Requirements
- Knowledge and experience of master trusts/corporate trusts.
- Proven track record of delivering first-rate customer service.
- Understanding of group risk/trust benefits.
- Strong organizational skills with the ability to manage a diverse portfolio of clients and stakeholders.
- Excellent verbal communication skills, with experience in call handling.
Benefits
- Professional development opportunities
- Interesting work
- Supportive leaders
- Vibrant and inclusive culture
- Range of career opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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